DJ13: Thank you for purchasing the Samsung TU7000 4K Smart TV. You can install, delete, and update apps to suit your preferences. From the TV's Home screen, navigate to and select APPS, and then select the Search icon in the top-right corner. Next, enter the app you want to download and select it. You will see detailed information about the app. From here, select Install. For detailed instructions, please refer to the E-Manual available directly on your TV. Go to Settings > Support > Open e-Manual Or search online for 'Samsung support ANS00062169' Should you have any questions or concerns using your apps, please contact Samsung Customer Support. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions

Hi there, I'm sorry that you are experiencing issues with Airplay crashing on your TU7000 TV. I have a few recommendations which may resolve this issue. First, let's ensure you are running the latest Firmware on your TV. Go to Settings> Support> Software Update and update from there if needed. Also, make sure your Apple device is also running the latest software version. Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Colin, We appreciate your feedback on the delayed response time you’re experiencing. Please be sure your TV is up to date with firmware version 2201.0, as this includes various performance updates. You can check this by going to: Settings > Support > Software Update. You may also want to further optimize performance and address this issue with the self-diagnostic tool. This service checks memory and frees up unused cached memory and closes background apps. Go to: Settings > Support > Device Care > Start Device Care I hope these tips help you enjoy your new product. You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Zman, Thank you for your purchase and review of the Samsung TU7000 TV. We appreciate your feedback on the image quality of the TV screen while streaming. We have a few tips which may help. First, let's ensure your TV is running the latest Firmware. Go to Settings> Support> Software Update. You can update from there. Next, if your TV is buffering while streaming, it may have to do with your internet connection. Buffering usually occurs when your internet connection provided by your ISP cannot supply data fast enough for the playback device. We suggest you try the following: Use 5G Wi-Fi if possible Try wired LAN if available Try repositioning the router so there are no obstacles between your TV and the router. There are also several settings available that allow you to adjust your image. Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor