Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA forGreat Features
[This review was collected as part of a promotion.] This Samsung TV has many great Features. All my favorite apps are on here, and I'm enjoying it. I haven't tried all the features yet because I'm stuck in love using the apps, watching TV shows and movies; picture perfect.
I love this television
[This review was collected as part of a promotion.] The quality of the picture is fantastic! My favorite feature is the Samsung TV Plus. This feature gives the feel of cable tv without the cost. I sell televisions as part of my career and I recommend this TV every time.
Glitchy
wow. nothing but disappointed in this product i have to constantly unplug the tv just for the tv to switch apps for example spectrum i've gone through all the self diagnostics this happened right out of the box should not have thrown the box away i would've returned the tv right back to the store the same day
Hi Crashstory, Thank you for your review of the Samsung TU7000 TV. We appreciate your feedback on the issues you are experiencing with your apps not functioning as expected. If you haven't tried already, we recommend optimizing the smart TV performance with the Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps. We also suggest you check your internet connection: 1. Use 5G Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Resetting your TV's SmartHub can also help resolve app issues you are experiencing. To reset your SmartHub, please try the following steps: 1) Gather the login information for all of your apps: When you reset Smart Hub, you will sign you out of your Samsung Account and all of your apps, not just the one you're having trouble with. Make sure you have the current login information for all of your accounts before you proceed. If you need this information, visit the app developer's website. If you need your Samsung account information, visit Samsung Account Support. 2) Reset Smart Hub. - Navigate to Settings > Support > Self Diagnosis > Reset Smart Hub. - (or) Navigate to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. 3) Enter your TV's PIN: The default PIN is 0000. If you have ever changed the PIN on your TV, enter your PIN to start the reset. 4) After the initial setup process, try the app again. Note: You may need to download the app again after the reset. If you are still having an issue with the app after completing the Smart Hub reset, reach out to the app developer to see if they are aware of the issue. Many times a fix is likely to be available soon. Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We look forward to hearing from you. ~ Samsung Specialist
Availability to Download Apps
the shows i normally watch look so much more clear and brighter with this tv. i appreciate the availability to download a variety of different apps, especially the xfinity stream app. being able to download the xfinity app gives me the chance to save money because now i don't have to pay for a cable box in my room anymore.
Great pictures, terrible menu
I bought this TV because it was highly rated and a great price. To my dismay the menu and navigation of it is absolutely dreadful. I was previously using a Roku and was hoping to use the built in Samsung apps to navigate the various subscription services we view. The menu set-up is clunky doesn't really work and number of buttons required to push on the remote is unbelievably high to navigate from one app to another. Samsung says the apps menu is able to be modified but that is only partially true. I've found no way to delete the bloatware on the TV. I gave up and went back to the Roku. The Roku is not super easy to navigate but is 1,000 times better than this useless software installed on this Samsung TV.
Hi there, I'm sorry to hear that you are not satisfied with the user interface of the TU7000 TV. Please know your feedback will be shared with our internal teams. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor
Our first smart tv
[This review was collected as part of a promotion.] This is our first smart TV, I have been looking at a number of different brands and models, We chose this one for the ease of setup for an older couple that are not very up to date with technology, and the screen and sound quality are superior to anything else we looked at. It won't be long, and we will have another one. Thank you to the designer for thinking of us that are not on our computers everday.
Mostly good with a couple issues
[This review was collected as part of a promotion.] 1. The predictive typing thing is confusing and often takes me more time than if it didn't exist. 2. WIFI seemingly stopped working - plugged in Ethernet and it's good to go, so i haven't checked if it ever came back. 3. NetFlix wouldn't load for a couple weeks and I couldn't figure out a way to hard-close the app, switching around and turning on and off didn't work. It fixed itself a week later. Other than that it's been great
Meatywinston: Thank you for sharing your review of Samsung’s TU7000 TV. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service. If you are experiencing issues with the WiFi connection, we suggest you try the following: 1. Use 5Ghz Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may want to enable automatic updates for conveniences. Go to Settings > Support > Software Update, then select Auto Update. I hope these tips help resolve your concerns. Should you have additional questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Advisor
All Good
pleased with the tv, 75 is a big step up from the 55. color settings dynamic, standard, movie etc. take some time to determine a favorite. the smart option provides fairly easy transition to prime, netflix, etc. the controller is a bit slow but i am adapting. an excellent viewing experience at a reasonable price.
New to Samsung
[This review was collected as part of a promotion.] This is the first non LG tv purchase we have made. Just from everything about this TV, we will only purchase Samsung TV's from now on. We saw an amazing price and leapt at the offer. I am just at an awe for this TV. From the amazing visuals to ease of use. I'm in love with this TV. I had to get a WiFi booster when I used peripheral devices (Apple TV/Firestick). They are bundled in a bag somewhere because this TV does it all with no lag in service. The best investment I ever made. Side note, I moved the old LG tv my bedroom. I can't wait to replace it with another Samsung. I'm even thinking of no longer getting iPhones so everything goes together. Thanks Samsung! I'm sold on the quality of work for your devices!
So happy with the features this TV offers
[This review was collected as part of a promotion.] Use this TV in my sunroom for relaxing. Stream movies, watch local news and programing, listen to music channels. It is easy to use, offers free Samsung channels and technical support when needed has been helpful. Good picture and sound, would recommend this product.