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Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA for
SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA
4.5 out of 5 stars
stars3,351 ratings3,312 reviews
  1. 5 stars70% (2,344)
  2. 4 stars17% (574)
  3. 3 stars6% (191)
  4. 2 stars3% (85)
  5. 1 star5% (157)
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Showing 71-80 of 3,312 reviews
Mar 16, 2020
rubytuesday
1 out of 5 stars review

very poor tv

bought a 2020 65inch tv ,i have nothing good to say about this product, samsung released without being ready. do not buy this product !!!!

Review from Samsung US
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reply from OBA

Hi rubytuesday, Thank you for purchasing the Samsung TU7000 Crystal UHD TV and sharing your experience. I am sorry to see that you are unhappy with this product. So that we can better understand your specific concerns and assist with troubleshooting towards a solution, please contact Samsung Customer Support at 1-800-SAMSUNG. Please also check that you have the latest firmware update on your TV. The latest firmware can be found at: www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, visit: www.samsung.com/us/support/answer/ANS00062224/ . If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We look forward to hearing from you. -Samsung Ambassador

Apr 28, 2021
Grant
1 out of 5 stars review

Constantly Disconnects from Wifi

great tv with 1 huge problem. the tv constanly disconnects from the wifi and i have to use a lan connection.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
reply from Samsung Brand Ambassador

Hello Grant, Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding the Wi-Fi connectivity issues you are experiencing with your TV. You may want to go through these steps to check your network connection: 1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m). 2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.) 3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test 4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again. 5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update. For further assistance or service, please contact us via any of the following options: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. We look forward to hearing from you. ~ Samsung Specialist

Nov 3, 2021
Mjay
3 out of 5 stars review

Disappointed

i have two other samsung tvs. theyre great. this one no. picture is zoomed off screen size and fit to scteen function is greyed out.

Review from Samsung US
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Dec 8, 2021
Anonymous
2 out of 5 stars review

Muted colors

50% of the time i turn the tv on the color is muted or grayed out. i have to repeatedly turn it off and on and eventually the true color returns. i'm regretting my purchase.

Review from Samsung US
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Oct 8, 2022
Hhhhhhw
1 out of 5 stars review

Junk

I bought 2 samsung tv one 55 uhd and one 40 inch uhd and both tv pictures went ont witb in the first 2 years ive been very loyal to samsung but if it only last 2 years. I done

Review from Samsung US
Helpful?293L9C95AD6N13870021356
reply from Samsung Brand Ambassador

Hi Hhhhhhw, We are very sorry to hear about your experience with the TU7000 TVs. Please give us a chance to make this right by calling us, so we can further troubleshoot the issue. Please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Sep 23, 2022
Cindy
5 out of 5 stars review

Verified Purchase

AWESOME TV

Great picture and sound

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Mar 17, 2023
Mike
5 out of 5 stars review

Verified Purchase

My 60 inch TV

Great picture

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Jul 12, 2022
Matt
5 out of 5 stars review

Verified Purchase

.

Awesome product

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Nov 15, 2021
Lisa
5 out of 5 stars review

Verified Purchase

Fast delivery

Nice tv good picture

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Sep 25, 2021
super robin
5 out of 5 stars review

Verified Purchase

4 k

great

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