Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR

Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA for

SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA

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4.5 out of 5 stars

stars3,351 ratings3,312 reviews

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Showing 81-90 of 3,312 reviews

Oct 19, 2020

ck00

1 out of 5 stars review

Only lasted 5 days...

bought the tv on 10/14. stopped working 5 days later. won't power on. standby light blinks every few seconds. went through all troubleshooting steps. warranty claim requiring me to wait 3 days to get it serviced. i like samsung tvs and have had good luck with a few i have owned, but sometimes, things just are lemons. just seems like i should be able to swap it out with another one.

Review from Samsung US

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reply from OBA

ck00: Thank you for purchasing the Samsung TU7000 TV. I am very sorry that you are experiencing issues turning your TV on. While you are waiting for Samsung Service, you may want to try the following troubleshooting steps: (1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet. (2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service. (3) Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. (4) If the TV turns on, your issue may be with the remote control I hope this helps. Should you need further assistance even after your service appointment, please contact Samsung Customer Support: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Jul 24, 2021

GioGio

5 out of 5 stars review

Amazing Television, Maybe one of the Best!

[This review was collected as part of a promotion.] From Docking a Nintendo Switch to it to Streaming Movies in 1440p, This TV has to top one of many TV's that i reviewed, this television is really worth your while because of its amazing features like Smart Tap which when you tap a compatible device like a Samsung S9, it mirrors your phone screen straight to your TV with input lag hardly being a problem. TL;DR: This Samsung Smart TV is one of the best and I definitely recommend picking one up

Review from Samsung US

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Sep 24, 2020

RockinBob

5 out of 5 stars review

Samsung 50" Class TU7000 Crystal UHD 4K Smart TV

my new samsung 50 tv is awesome. great picture which adjusts automatically to the room lighting. samsung gives you tons of free content with samsungtv, tubi, and more. browses the internet great and plays videos from the internet great. seamless integration with amazon prime video, netflix, hulu ....

Review from Samsung US

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Mar 8, 2023

Lwilliams523

5 out of 5 stars review

Amazing hdtv worth the money

I received this hdtv as a replacement. The TV was very easy to put together out of the box. The set up for user settings was easy and the remote is very easy to use. Connecting to my home Wi-Fi was no problem. The TV is very easy to use. The sound is good I like the picture I'm amazed. The quality of video that I watch is very clear. The fact that I am watching older videos and the quality is still very clear. It is amazing. I would recommend this TV to anybody upgrading from a smaller size or may be changing from one branch to another. I have this in my bedroom, so I watch this a lot when I'm ready to go to bed or at the end of the day.

Review from Samsung US

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Jan 25, 2023

O2AFAC67

5 out of 5 stars review

Excellent! Easy setup and a perfect picture.

Easy menu guided setup. Quick setup instructions provided were extremely basic but useful to prepare for the onscreen menu setup. The picture is absolutely stunning in clarity and detail. This is my 2nd Samsung flat screen and I'm convinced of the excellent quality of both TV's. I had been a Vizio owner for years but I've been converted. I also have a Samsung refrigerator which is terrific as well. Thank you Samsung and thank you Sam's Club for easy ordering online and quick delivery. Kind Regards, Ron

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Oct 21, 2020

Tony929

1 out of 5 stars review

Black Screen with no picture - Only 3 months old

[This review was collected as part of a promotion.] For the first 3 months, the product performed flawlessly with a great picture. Now, once the TV is turned on the volume can be heard just like normal but the screen is black. If you look very closely at the screen, you can see a faint outline of what is being displayed on the screen. Overall, very disappointed in this product. Currently working through the warranty process and I am hopeful that Samsung will stand by their product with great customer service and will work to resolve this matter.

Review from Samsung US

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reply from OBA

Tony929: I am very sorry that you are experiencing issues with your TU7000 TV and have initiated the warranty process. Should you wish to check the status of your repair/exchange, please contact us and reference your service ticket number. You can reach us via any of the following: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Feb 17, 2023

LisaG5

5 out of 5 stars review

Great features, picture, and good for extra TV

Great deal on our second Samsung television. We have always just had one television in our home but we couldn't pass up this deal with points I had saved up. Our oldest moved out and now her old room is a combination guest room/speed bike room. We use the JRNY app and I thought what a great way to cycle while riding in different countries and showing my JRNY ride on the television. So far, so good! Picture is great for what we want it for and when I don't want to watch sports when my husband is watching on the 75" Samsung QLED, I can move myself into the spare room.

Review from Samsung US

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Oct 21, 2020

AG13

1 out of 5 stars review

Apps go in and out.

[This review was collected as part of a promotion.] The TV has wonderful color, but what is the point of buying a smart tv if the smart features do not work. I couldn't connect with my phone; and, I could not get the apps to work. Finally, one day they just decided to work. During covid a TV is almost essential to get through the day. So sad that I spent so much money for it not to work. I even had support replace the mother board twice.

Review from Samsung US

Helpful?

reply from OBA

AG13: I am very sorry that you experienced issues with your TU7000 TV and required warrant service. I understand your disappointment and frustration. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams. Should you continue to have any issues with your TV, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

May 28, 2025

Boston Joe

5 out of 5 stars review

Solid tv

Bought this in 2021, it's been 4 years and no issues

Review from Samsung US

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Feb 21, 2023

Chipminister

1 out of 5 stars review

Not built to last

The TV died after 2 years. Not a great option if you're looking for longevity.

Review from Samsung US

Helpful?

reply from Samsung Brand Ambassador

Hi Chipminister, I'm sorry to hear about your experience with the TU7000 TV. Please know your feedback will be shared with our internal teams. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair. Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor