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Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA for
SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA
4.5 out of 5 stars
stars
3,355 ratings3,316 reviews
  1. 5 stars70% (2,345)
  2. 4 stars17% (576)
  3. 3 stars6% (191)
  4. 2 stars3% (85)
  5. 1 star5% (158)
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Showing 411-420 of 3,316 reviews
Jan 9, 2023
Reviewer name: joyfulpixie
3 out of 5 stars
3 out of 5 stars review

Sound issues. Remote is lacking.

I purchased the 43" Crystal UHD TU7000 TV 1 month ago. The tv has a good picture but the sound is horrible. I have to turn it up to between 75-100 in order to hear it. I have tried every option in the audio settings to fix it. Didn't help. I tried adding a sound bar but the Bluetooth connection only worked with live tv not the streaming services. (Why should I have to buy a sound bar anyway?!) The remote has a bad design and no voice search. The fast forward, reverse, pause and play are all the way down at the bottom. It's all but impossible to hold the remote and reach those buttons. Since I mainly watch streaming, that's a big minus. I love samsung products, but this one stinks! I dread packing it up to send it back.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
reply from Samsung Brand Ambassador

Hi joyfulpixie, We appreciate your feedback on the Samsung TU7000 TV's sound and settings. Please know we are here to help. If your TV volume is too low, there are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. Regarding connecting your Soundbar via Bluetooth, please make sure that the TV speaker is set to the Soundbar. Go to Settings > Sound > Sound Output. Finally, thank you for your review of the Samsung TV remote; please know your feedback will be shared with our internal teams. When using Streaming services, you can use the return key and directional arrows to pause/play, FWD/RWD. I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Nov 7, 2020
Reviewer name: Arkopy23
5 out of 5 stars
5 out of 5 stars review

Great sound quality and picture quality

[This review was collected as part of a promotion.] Usually the bigger the TV the worse the color and brightness. Not so much the case with this one. I've enjoyed this TV for a while now. And I absolutely love the design, picture, and sound quality. The UI could use an update, but for the most part it works as advertised.

Review from Samsung US
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Aug 30, 2023
Reviewer name: Upset
2 out of 5 stars
2 out of 5 stars review

Regret getting it

I have not had this TV more than a year and it's already giving me issues. It freezes and then comes back. There was a light flashing on the left side of the screen. They came and fixed it but now it just turns off and I have to get out and get back in for it to work

Review from Samsung US
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May 25, 2022
Reviewer name: Luvmysamsung
5 out of 5 stars
5 out of 5 stars review

We have enjoyed our Samsung TV

[This review was collected as part of a promotion.] We use our TV in our family room in our basement. We stream different programs. It has great picture quality and definition. It was simple set up. We were very impressed with the variety of channels included on the Samsung Plus channels. Overall it has been a great addition to our home, now I want another Samsung for upstairs.

Review from Samsung US
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Oct 23, 2020
Reviewer name: Knappster
4 out of 5 stars
4 out of 5 stars review

Great picture and apps;

[This review was collected as part of a promotion.] Clear picture and apps are solid. Only con so far is that when turning the tv on, it immediately tunes to the free movie channel and plays it. Not great when it's almost Halloween and your 4 year old is next to you as the tv turns on to a vampire sucking the blood out of a human. Nightmares for them!

Review from Samsung US
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Sep 7, 2021
Reviewer name: PNDMN
4 out of 5 stars
4 out of 5 stars review

This product is so versatile.

[This review was collected as part of a promotion.] I mainly use my tv for streaming sports, apps, and gaming. The picture is so clear and vibrant for anything I may watch on it. The most amazing features I enjoy is the smart view, quick share, and smart things. The ability to connect phone to TV or TV to phone is the greatest thing ever as well as the ability to use the phone as a remote is absolutely amazing.

Review from Samsung US
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Sep 15, 2020
Reviewer name: JohnnyR
5 out of 5 stars
5 out of 5 stars review

Great for today's Apps.

[This review was collected as part of a promotion.] Everything runs nice , what I mean with this is that everything works. Just a little slow when I click the home button in order to choose an app. Besides that everything is nice including the price. I love the my Samsung TV.

Review from Samsung US
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Jan 1, 2021
Reviewer name: Gigi
4 out of 5 stars
4 out of 5 stars review

Beautiful picture!

i watch television shows and movies and i'm very pleased with the quality of the picture. i enjoy the added features as well. however; it seems to have problems when there are dark scenes on the screen, the picture gets too dark to see well. and, as i'm 70, learning how to use the remote to get to and utilize all the features, without a manual, is being a real challenge. overall, i am happy with the television.

Review from Samsung US
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Oct 24, 2022
Reviewer name: SavageSouthernBelle
4 out of 5 stars
4 out of 5 stars review

Living Room

[This review was collected as part of a promotion.] I purchased this TV for my living room. The picture is clear. I also purchased a sound bar to go with it. The one thing that I habe an issue with is that I ran out of storage for my apps pretty fast. A lot of apps are mandatory that I never use and I cannot delete them.

Review from Samsung US
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Sep 16, 2020
Reviewer name: Videoman
4 out of 5 stars
4 out of 5 stars review

Very thin and elegant design

[This review was collected as part of a promotion.] The initial tv had issues it did not capture channels lots of pixilation and channels did not stay in one place...I exchanged it and, this one is excellent video quality and it works great. Sound quality needs improvement...too shallow otherwise very happy with unit

Review from Samsung US
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