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Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA for
SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA
4.5 out of 5 stars
stars
3,354 ratings3,315 reviews
  1. 5 stars70% (2,345)
  2. 4 stars17% (576)
  3. 3 stars6% (191)
  4. 2 stars3% (85)
  5. 1 star5% (157)
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Showing 31-40 of 3,315 reviews
Jun 27, 2023
Reviewer name: Johnson
1 out of 5 stars
1 out of 5 stars review

Poor performance. Would not recommend Samsung

I bought this tv less than 3 years ago and it already having issues powering on. Sometimes it takes 5-30 minutes to turn on. Once it is on it works fine, but very disappointed that this model isn't working properly. Contacted Samsung support via email with no response. Called the Samsung support # and the representative walked me through some troubleshooting, but couldn't fix the issue. Now I'm stuck with a 58” tv that won't turn on when I want it to. They suggested I call for repair service, which would cost as much as I paid for the tv.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
Mar 26, 2020
Reviewer name: BW711
1 out of 5 stars
1 out of 5 stars review

Picture was great for one day

This TV had good picture for 24 hours and then the picture had a purple/pink hue. And no Samsung, per your suggestion to every bad review, there is no firmware update available for my TV. As per other reviews a reset has temporarily resolved the issue but I will be returning this TV tomorrow.

Review from Samsung US
Helpful?293L9C95AD6N13870021356
reply from OBA

BW711, I am very sorry that you are experiencing purple/pink hue with your picture. Please make sure that your 65inch TU7000 TV has the latest firmware update, which should resolve this issue. You can find the update at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020 For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/ Should you need further assistance with firmware update or any other issue, please know we are here to help. Simply call Samsung SUpport us at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon. -Samsung Ambassador

Mar 6, 2022
Reviewer name: kris0330
4 out of 5 stars
4 out of 5 stars review

Good overall

very good picture, not phenomenal speakers but they're clear. navigation is relatively simple. my only gripe - it turns itself back on!!! and yes, we've checked the remote, the software, blah blah blah. all the things that can be looked up to try, we've tried. wish we could figure out the issue, but other than having to get back up and turn the tv off again, it's a solid set.

Review from Samsung US
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Oct 30, 2020
Reviewer name: SmiLeoGeo1013
5 out of 5 stars
5 out of 5 stars review

Samsung TV Always My First Choice

[This review was collected as part of a promotion.] I brought this tv to replace my previous Samsung TV which was at least 10 years old. It was still working fine just wanted a bigger one. Samsung offers their own TV service similar to cable which I love and free of charge. Can even get it on Samsung phones now. My TV is crystal clear and has a nice set of built in speakers with nice sound and base. Only thing is it only has 2 HDMI ports and I was used to have 3 or 4 but the two will suffice. The smart features allows me access to all my streaming services so that's a plus. Overall I've never been disappointed with Samsung products.

Review from Samsung US
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Oct 27, 2022
Reviewer name: MissBezzie
5 out of 5 stars
5 out of 5 stars review

This product has great features and apps

[This review was collected as part of a promotion.] I have a 65" Samsung Smart TV, I just love they way the TV show beautiful pictures it has great sound it's just a good quality product. I like streaming on my Samsung Smart TV because you can download any app that you want it's good for gaming also, the TV shows like you are in a movie theater, you can adjust the lighting on the tv to 3 or 4 mods i love just love that feature and I also like the fact that you can stream on the internet, you can also set a timer for the TV to cut the TV off. I just really enjoy watching my Samsung TV, I just love all Samsung products

Review from Samsung US
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Feb 27, 2026
Reviewer name: Sams_Club_Buyer
2 out of 5 stars
2 out of 5 stars review

Low build quality, low durability

I bought this TV in 2020, it worked ok for about 3 years, then got worse and worse and died completely after 6 years use. Initially, the TIZEN UI started getting less responsive to the point that it would take 20-30 seconds from the time I pressed a remote button to the time the tv actually responded. Then, the TV developed a black bar at the bottom, which miraculously went away after leaving it unplugged overnight. Finally, the screen died after 6 years, out of warranty, and it never turned on again. Pretty short life for an electronics device that has no moving parts and sits on a wall untouched all day.

Review from Samsung US
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Dec 30, 2025
Reviewer name: Mari
1 out of 5 stars
1 out of 5 stars review

Disappointed that Samsung would sell this

This TV was very disappointing. I have owned another Samsung TV that still works 16 years later. I bought this model in 2022 thinking that it would be a good purchase. However, the display has become so dark that it is hard to watch anything. There are 5 round lights in the back screen of this TV but the corners are all dark. A product of such low quality should not have been released to the public.

Review from Samsung US
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Jul 8, 2025
Reviewer name: Neveragainsamsung
1 out of 5 stars
1 out of 5 stars review

Never again Samsung, software makes this tv horrib

Those worst tv in the entire world. I would take my grandmas wooden tv with 4 channels over this ridiculous thing. The software is horrible. It's laggy and unresponsive most of the time. I press home. Wait 30 seconds for a response. Then I hit arrow over to my streaming platform… nothing then it remembers to do something and shoots passed the ap and I have to start all over again. I'll never buy a Samsung tv. I'll look at LG.

Review from Samsung US
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May 31, 2022
Reviewer name: The Dude
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great TV for the Price

Very Happy with the Video of this TV, the performance of the Samsung App is a bit slow and could use updating.

Helpful?293L9C95AD6N13870021356
Feb 21, 2022
Reviewer name: cleek9
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it.

I love the clarity in color quality of the picture. I also love the fact that I can actually see it.

Helpful?293L9C95AD6N13870021356