Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA forThis product has great features and apps
[This review was collected as part of a promotion.] I have a 65" Samsung Smart TV, I just love they way the TV show beautiful pictures it has great sound it's just a good quality product. I like streaming on my Samsung Smart TV because you can download any app that you want it's good for gaming also, the TV shows like you are in a movie theater, you can adjust the lighting on the tv to 3 or 4 mods i love just love that feature and I also like the fact that you can stream on the internet, you can also set a timer for the TV to cut the TV off. I just really enjoy watching my Samsung TV, I just love all Samsung products
Great picture
picture is awesome. took some getting use to be ause it is so clear. only reason i gave it a 4 star is because of the remote. for some odd reason they did not have it light up. i keep having to turn on the light to use the remote. doesn't that seem odd. even the cheapest of the tv's come with remotes that light up. oh well, the tv was a gift so i can't complain too much lol.
Poor performance. Would not recommend Samsung
I bought this tv less than 3 years ago and it already having issues powering on. Sometimes it takes 5-30 minutes to turn on. Once it is on it works fine, but very disappointed that this model isn't working properly. Contacted Samsung support via email with no response. Called the Samsung support # and the representative walked me through some troubleshooting, but couldn't fix the issue. Now I'm stuck with a 58” tv that won't turn on when I want it to. They suggested I call for repair service, which would cost as much as I paid for the tv.
Died after 1 year (and 22 days)
Picture went extremely dim (not just dark -- unwatchable) all of a sudden. Unfortunately this happened 22 days after the meager 1 year warranty expired. So, I now have a useless, expensive piece of techno-trash that Samsung is unwilling to do anything about. To their credit, designing a tv that dies 22 days after the warranty ends is really a pretty impressive con. Save yourself the heartache, don't buy this piece of garbage. Or if you do, think about it more like an annual rental.
Hi there, I'm sorry to hear that your Samsung TU7000 TV display is having issues. We appreciate your patience; there are a few troubleshooting steps that I will put below in case you have not yet tried them. First, you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > Picture > Expert Settings. Next, let's make sure that your Energy Saving Mode is not causing this issue. Go to Settings > General > Eco Solution> Power Saving Mode> Disable. You can also run a Picture Test. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test. You also may want to ensure that your Firmware is up to date. Go to Settings> Support> Software Update. If you continue to have a dim screen, then your TV will need service. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair. Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
So far, so good.
this is our first smart tv. its not our first samsung. i was quite surprised at the ease of set up. it took less than 15 mins and we were up and running! even the remote setup for our existing service was flawless. unboxing was simple and direct. now, we will have to see if it holds up as well as the one it replaced.
Good screen, really bad interface
Just bought this TV yesterday and while the screen is fine, the smart TV UI is terrible. No way to remove apps that I don't use and it won't even let me remove them from the home screen. I don't like the Samsung TV plus, but there's no way to avoid it. Also, WAY too many ads. Additionally, the remote lags really bad, then jumps around as if I held down the button. Overall, not a good experience with the UI.
StanOS: Thank you for purchasing the Samsung TU7000 TV and for your review. We appreciate you sharing your experience with the interface. Your feedback is important to us and will be shared with our teams. To address your lag issue, you may want to run the self-diagnosis tool. Go to Settings > Support> Device Care > Start Device Care This service checks memory and frees up unused cached memory and closes background apps. I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support: 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
TV is fine, software is not.
bought the tv almost one year ago to the day (nov 30th, 2020). the tv is now stuck and say it needs updated by a usb drive. i've tried over and over to put the current firmware onto a usb drive and to get it to repair or reboot and apply it. no luck and samsung support hasn't been able to help so far. pretty annoying that a firmware update that should be taking place in the background somehow is corrupt? can't even change inputs to roku or a game system.
Hi Kyle, Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing issues with your unit. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Please give us another opportunity to assist you with further troubleshooting or warranty assistance by contacting Samsung Customer Support. Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us We look forward to hearing from you. ~ Samsung Solutions
Glitching
we bought this about 2 weeks ago and it was working great but for no apparent reason, the TV volume is going crazy, the volume goes all the way up to 100 and stays there. When we try to turn it down and release the volume button it automatically goes up to 100. We troubleshooted it by unplugging it, and reseting it to factory settings and we made sure it was in fact not the remotes by removing the batteries. This is really upsetting.
Linda, I apologize for the disappointment you have had with the volume issue. So that we can better troubleshoot this issue and provide steps towards a solution, I invite you to please contact Samsung TV Support via any of the below options: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 9PM EST (Mon-Fri) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/. Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates. Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon. -Samsung Ambassador
Disappointing
picture is good. software/interface is a huge disappointment. i was hoping to not have to use a box of any kind but will have to go back to apple tv. the smart hub is so bad that when you turn the tv on it will only default to their smasung channels which blasts some nonesene game shows or bad tv. i use youtube tv for programmining and have to go in and load each time which is slow. app tiles are small and hard to distinguish which app is highlighted. i have a tcl with roku tv that was cheaper, runs faster, has a much better interface with infinately more configuration, etc. really expected more from samsung. i just picture a group of design people sitting around a presentation of this “smart hub” interface and being impressed enough to approve it....wow.
Shpx: Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the interface is important to us and will be shared with our internal teams. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options Again, thank you for taking the time to share your thoughts on this product. Your feedback helps us continuously deliver best-in-class products and service. ~ Samsung Solutions
Blurry screen - Returned
the screen was always blurry and the tv never connected to the app they make you download. i returned it, along with the samsung soundbar i got as a bundle because the soundbar was always noticeably behind the picture. ended by sony products that i am very happy with.
Eric: Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to return it. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options - Samsung Solutions