Customer reviews for SAMSUNG 60" Class TU700D-Series Crystal Ultra HD 4K Smart TV with HDR - UN60TU700DFXZA forGreat pictures, has flaws
[This review was collected as part of a promotion.] The Tv has some nice feature and the picture quality is immaculate. It can get buggy at times when it comes to network connection and it sometimes feels really slow to navigate through. All in all, I say its a pretty good TV for its price.
Hi Teyo23, Thank you for your review of the Samsung TU7000 TV; we are happy to hear you are enjoying the picture quality. To help you with lag and network connection issues, please try the following tips. First, let's make sure you have the most up-to-date firmware. Head to Settings>Support>Software Update and then update from there if needed. Next, let's optimize performance with the self-diagnostic tool, which checks memory further, frees up unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. I hope these tips help improve your streaming experience. If you need further help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor
Wow! It is so clear!
[This review was collected as part of a promotion.] I was wanting to replace my 8 year old tv. Looking around I saw this tv at a great price. After hooking it up I turned to the Andy Griffith show and my jaw dropped. Who knew that a show that old could ever be that clear. On top of it being so clear, it is also a smart tv. I would definitely recommend this tv to anyone needing to upgrade!
Love the clarity
[This review was collected as part of a promotion.] We are a gaming household and I love how clear the games are on screen! I am able to fully read everything and see everything without having to squint or get closer to the screen! Beautiful colors and wonderful sound! Definitely worth the purchase!
Must have as a Samsung consumer.
[This review was collected as part of a promotion.] I recently purchased the 75" about a few months back. I'm enjoying the experience I have within the Samsung ecosystem. I have a phone and buds that work perfect with it. The tap n connect feature is so convenient. I would like to see a connection feature like this with my buds, maybe a newer model does. My phone has a constant notification for the remote so I always can control it when stepping away as well. I like the overlay of bringing up the home menu and never missing something I may be watching.
Great picture, but...
[This review was collected as part of a promotion.] This TV has a fantastic picture, even though it is only used for up to 1080p (no 4k) and the menus is pretty simple to navigate. My only complaint is with the HDMI ports. This TV replaced a six year old Samsung Plasma TV and I never had any problems with the HDMI ports on it. I have used a wireless HDMI transmitter/receiver on the plasma TV as the TV is not co-located with the cable receiver and it worked perfectly. But no matter how I tried to connect the same wireless HDMI receiver/transmitter to this model, it just wouldn't work. I googled the problem and tried all of the so-called fixes but none of them worked either. So I contacted the support folks and explained this to them and all they said was that the HDMI ports weren't designed to work with wireless connections. So, now I have a 25' HDMI cable running from the cable receiver to the TV, which is less than ideal. I have ready many online posts that attribute this problem, and others, to the Tizen chipset used in this line of TV products but I'm no expert and have no idea if that is the root of the problem.
Smart tv- hardly
the software on this tv is so bad. operating this tv is a frustrating event each and every time. 1. “smart” feature which is supposed to return to last viewed app does not work, has never worked. it defaults to samsung content or sponsored content. i removed the samsung channel but cannot removed the sponsored content. 2. i am not allowed access to change picture size. there is text there but it is faded and will not let me use it. great idea, samsung!!! 3. device care not always available. many times it is faded and i cannot access. great idea samsung!!! 4. this software is poorly thought out and weak.
Jesseb: Thank you for your review of the TU7000 TV. I am sorry you are experiencing issues with certain features of your TV. If you are trying to access these features which running Smart Hub (ex. watching Netflix, YouTube, etc.), you may want to switch to a normal video source (TV Plus, cable) and try again. Please contact Samsung Customer Support if your issue persists even after switching to a different video source. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Great Picture, Slow Processor
[This review was collected as part of a promotion.] I'm going to skip listing all the items I like, as most everything is great, the picture sound, etc. I will dive into my 3 issues that I have with this TV, and maybe it is just because this is a little lower on the lineup of all their TVs. First The app does not work, I have downloaded it to my phone, and I get nothing - it never connects, and it sucks. I see online from other reviews that this is a pretty standard issue. I'm not running Samsung but if I was I would not have "Download the app" be the first thing when doing the TV setup if the app does not even work. Second the volume response from the remote is way too sensitive, if I hold it for 1 second it goes down by 1, if I hold it for 2 seconds, it goes down by like 15-20 - because of this I have to click it a bunch of times to change the volume, however if the volume button clicks are too close together then it will make a huge jump again. Finally the processor is slow, like really slow. When you turn on the TV and are going to select the app you would like, for example your preferred streaming service - it has a pretty long lag / latency between click, and when it actually moves the selected icon. It is bothersome enough that I have had the correct icon selected, and then when I push the OK button it hops over to the next app and opens that one up.
First 4k TV
[This review was collected as part of a promotion.] This is my first 4K tv ever and I didn't realize how much clearer televisions can be! This TV works flawlessly and I love how I can use Airplay and Dex on here. It has the apps I want and need and provides exceptionally detailed videos when playing my games or watching YouTube in HDR content.
Was good while it lasted...
i bought it november 2020. now it's jan 2022, this morning the tv screen went black and appears to keep turning on and off. remote controller's not working, nor does the power button. the previous tv we owned from different brand lasted well over 6 or 7 years and it didn't have technical problem when we decided to change tv either. i'm not sure if it's just i'm unlucky with this product or are the smart tvs nowadays all have short lives... but i'm pretty disappointed , as this was our first smart tv and i loved all the functions.
Hi Aria, Thank you for your review of Samsung’s TU7000 TV and for sharing your experience with the TV turning itself on and off. Your feedback is important to us and will be shared with our product teams. Here are some service options: - If you have an extended warranty, you can reach out to them to have process a service request. - If you're OUT of warranty, please use the following link to locate a service center in your area: http://www.samsung.com/us/support/service/location Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
Great Value for Price
[This review was collected as part of a promotion.] The 65'' screen gives a great movie theatre feeling. Slim design, not heavy and easy to install. We like everything about the TV; we are not too happy about the brightness adjustments; picture seems relatively dark
Juca: Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings. Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode. You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings For further information regarding Image Settings you can search online for 'Samsung support ANS00079295' Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support. 1-800-SAMSUNG (8AM -12AM EST, 7 days a week) On the Samsung website and click on the SUPPORT link in the upper right corner for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions