Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA forGrandiosa
Yo compre esta pantalla en el 2021, y todavia funciona perfectamemte. Ya tengo 3 años de tenerla y no me ha decepcionado en lo absoluto. De echo acabamos de comprar otra pantalla dea.version 2024 porque necesitaba.os otra y espero que sea igual de excelente que la primera y que nos dure muchoa años.
#Scary moment #TV boom
I bought this TV two years ago. New Year's Eve last year. My daughter was watching cartoons in the living room and suddenly we heard a loud noise. A popped to be more precise, my daughter got scared and ran to me in the kitchen. From that moment, this TV is dead.
A few suggestions
i love the color and simplicity of changing channels. what i don't like is the difficulty in downloading apps like cbs. do the search and gives you the news apps but not the cbs app itself. also the constant voice about changing stations and adjusting volumes and reading every line of information is very bothersome. may i suggest that samsung place the major networks apps (abc, nbc, cbs) on the television with the option of deleting them. a more comprehensive instruction booklet would also be helpful for on screen instructions are not comprehensive at times.
Great TV, poor apps
[This review was collected as part of a promotion.] TV looks great and 4k/HDR picture delivers. However, apps are limited, including no MLB.tv or Pluto, among others. Very few sports apps, period. No NFL. No NBA. It seems incredulous that Samsung would release a first-rate TV with second-rate apps. The only work around is to get a streaming device and that's seems ridiculous after paying a premium for this TV. Also, the home screen is cluttered with a bunch of useless programming most people will never use. Disappointing.
Hi James! Thank you for purchasing the 65" AU8000 Crystal UHD TV from Samsung and sharing your review. I am glad to hear you are enjoying the picture quality provided by the Crystal Processor 4K paired with Dynamic Crystal Color technology giving you a realistic, detailed image for everything you watch. Your feedback regarding user interface and app selection is important to us and will be shared with the product team. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. If the app you would like to use is not available through the built in app store, you can take advantage of the wide number of screen mirror options available through the TV for Android and Apple mobile devices. Should you ever have questions or need help, please call us at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
The most impressive television I've ever seen
[This review was collected as part of a promotion.] My husband and I splurged on this television. First it is so weight wise light..blows my mind from the old days and consol televisions. The screen is the most vibrant I have ever seen. I am just in love with this television. Completely worth the purchase. I will warn it does tend to get slightly warmer..well hot than my last television.. I'm not sure if that is common .. I'm thinking of getting a cooling mat like for my laptop ..
Hi FozziesMom, Thank you for purchasing the Samsung AU8000 and for your review. Your new TV features Dynamic Crystal Color technology, allowing you to immerse yourself in lifelike pictures with millions of shades of color. Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Specialist
Good TV
i love the tv, very clear picture. i gave it 4 stars because the remote sucks. it is very hard to use. less buttons does not make it a better remote. getting back to the home screen on prime or netflix is a nightmare. the screen shows a view of what you are watching and the different apps and it takes 3-4 tries to get back to the movie list. very poor design.
Overall Pretty good
overall the tv is quite nice. i am really impressed with the clarity and detail of the picture. however, it keeps have issues with connecting to my wifi. i will be watching something and then it ill say that the connection went out. most of the time it comes back on with a second or two. however, i have had to troubleshoot a couple times. i just purchased this tv a week and a half ago so i am not happy about the connecting issues.
Hi Arjana, Thank you for purchasing the Samsung AU8000 and for sharing your review. The feedback you have provided regarding the Wi-Fi connection issues you are experiencing are important to us and will be shared with our internal teams. We suggest you try the following to troubleshoot and resolve your issue: 1. Use 5Ghz Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware (v.1903.0). You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may want to enable automatic updates for conveniences. Go to Settings > Support > Software Update, then select Auto Update. Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps. I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
A Struggle for the average person
the average person who is not a tech genius will struggle with setting this tv up, especially if it is used without cable or ai. the expectation when you turn it on is that it is connected to a cable, satelite or internet. if it is not, then it is impossible to set the tv up.
Hi Harley, Thank you for purchasing the 2021 AU8000 Crystal UHD TV and for sharing your experience with the setup. Your feedback is important to us and will be shared with our product teams. Please know that the e-Manual is available directly on your TV at: Settings > Support > Open e-Manual Additionally, you can download the AU8000's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 TV under Crystal UHD TVs > A Model Lineup to download the guides you would like. If you need further assistance with setup or have any questions regarding functions, operation, or settings please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
Samsung AU8000 review.
[This review was collected as part of a promotion.] Picture is amazing for a mid range TV. l would recommend this TV to any one whose in the market for one. Since the TV is so thin. The audio isn't that great. I recommend getting a sound bar if you buy this TV.
Great product with an unfortunate setback
the tv itself is wonderful regarding picture quality and resolution. however, i cant really enjoy this wonderful tv when the screen freezes at times with the remote control malfuntioning once every few times. my main issue us the remote control. theres a serious lag between when a button is pressed on trh remote to when i see a change on the screen. sometimes its more than 10 seconds. sometimes the screen just freezes which is where i hit the home button to reset or worse case, power off the tv and restart.
Hi there Jojo, Thank you for sharing your experience with the Samsung AU8000 TV. To assist you with your remote control lag issues let's ensure your TV’s firmware is up to date with version 2022.0 which includes updates to remote responsiveness. You can check this by going to Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor