Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA forEverything is Excellent
easy set up, easy downloads of all apps. picture, clarity and color are all top of the line. i purchased a samsung soundbar to accompany the tv and the sound will blow you away like you are in a dolby surround sound theatre. this is my 4th tv in the house and this one by far has the best sound and quality. would recommend getting the accompanying samsung sound bar that comes with a subwofer.
This product is an all around great item.
[This review was collected as part of a promotion.] I'm a self admitted movie buff. The experience I have with every single movie I watch is brilliant. I find myself so enveloped in my experience I lose myself and any knowledge of time passing and all happenings around me. I am beyond satisfied with this product. I recommend it 10 times over to anyone.
Garbage
my 2yr old ru8000 screen diode burned out. they replaced it with a au8000 the supposed equivalent. let's just say i want my old tv back. the black screen is so horrible. any dark/night scene is impossible to see whats going on. even in a pitch darkroom. i have another 5yr old samsun that does a better job the tv has a memory leak, it goes for awhile then it freezes then crashes. especially when using the samsung internet app. my old samsung not a problem. sometimes watching netflix, prime, disney, etc. it crashes and have to restart the tv lost volume twice, had to restart the tv. uninstall/reinstall app, mfr reset, and now a new motherboard. same crap. it's pure garbage. rather have my ru8000 with the burnt out diode
Hi Raymond, Thank you for sharing your detailed review of the Samsung AU8000 Crystal UHD TV. We value your feedback regarding the performance of the smart features, streaming apps, and black level performance of the TV, and will share it with our teams. If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
Model Issues
1st au8000 on 11/12 after listening to a constant clicking 24/7, 2nd au8000 11/24 astonished tv is doing same thing. it does not have anything to due with the tv heating up because the clicking stops if you unplug it from the outlet. researching on the internet, there are many other consumers with this issue. samsung why aren't you pulling this particular model since you know there is an issue? this is very discouraging as i have been a decades old customer.
Hi Taylor, Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your experience with a clicking noise from the TV when it is powered off. Please know, certain components within the TV may temporarily cause clicking or ticking noises, even when powered off. Additionally, occasional creaking, popping, or cracking may be heard due to the expansion or contraction of the materials used to assemble the TV. These sounds do not indicate a product malfunction and the TV is safe to use. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
Nice TV but...
[This review was collected as part of a promotion.] This is the main TV for the house. I decided to purchase after reading several revues. For the most part it is a good TV. There are a few shortcomings. First. The manual is a joke. You'll learn little from the manual except how to install it. Assembly is pretty easy. The setup is done by a menu and isn't too hard. Second. The remote is really hard to use. It lacks even the basic buttons, like numbers. Normally I control the TV with the satellite remote. Third. The sound level seems to change often. I find myself adjusting the volume up and down regularly. Not just from channel to channel, but during a show. The worst things said, the overall quality of the TV is great. The packaging is more than adequate. There is Samsung TV Plus that allows streaming and OTA viewing. This is a nice feature.
Hi TomR! Thank you for purchasing the 65" AU8000 Crystal UHD TV from Samsung. I am glad to hear you are enjoying the quality of your new TV and taking advantage of Samsung TV Plus providing free content via streaming. Your feedback regarding your experience is important to us and your feedback will be shared with the product team. Many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for > than 1 second, the Accessibility Shortcuts appears. To learn more about the remote and its additional functions, check out pages 24 - 26 in the user manual found online at the following link: https://downloadcenter.samsung.com/content/UM/202106/20210624133023578/OSNATSCA-6.0.0_EM_OSCAR_USA_ENG_210608.0.pdf Regarding the volume fluctuations, Auto Volume is a feature on Samsung Smart TVs that helps to avoid volume fluctuation when changing between channels or sources on the TV. Go to: Settings > Sound > Expert Settings > Auto Volume = On You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test. Should you ever have questions or need help, please call us at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Only lasted a 11 months 29 days
I purchased this last year on 10/8/21, back light went out leaving sound, but no screen. No repair service in the area to have repaired under manufacturer warranty. Samsung wont do anything because you can't read the amount that I paid on the receipt, due to being in my wallet for a year even though the date, sku, location and all the other important info is legible.
Hi KatieWatford, I'm very sorry to hear about your experience with the AU800D TV. Please know we are here to help.I recommend contacting your local Sam's Club to see if they can reprint your receipt through your membership. Then please give us a call so we can resolve this issue for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor
Do not recommend
Our TV only lasted 1 year before half the screen blacked out. We contacted Samsung regarding the warranty information and they did verify we still had it under warranty, but because there are no technicians that are Samsung certified in our area, we cannot get it fixed and the communication with Samsung has been a nightmare, as we already submitted our receipt and other information they asked for and not only is our TV not fixed, we have not received a refund. Will not purchase Samsung again.
Hi Aorbanus,I am very sorry about your experience during the exchange process of your TV. I am very sorry for your encountered issues and understand your frustration. Your user experience is very important to us and will be shared with our teams.Please give us a chance to make this right by calling us, so we can give you an update on your TV exchange. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor
Great features, poor quality and longevity.
[This review was collected as part of a promotion.] We purchased our TV in December 2020. It worked great, the built in apps, voice remote and Samsung TV plus was fantastic. We've had intermittent struggles keeping it connected to the SmartThings App. In June 2022, we noticed lines at the bottom of the screen. We ran a video test, refresh, self diagnostic, power down and recommended troubleshooting tools. Nothing worked. The issue became progressively worse until by August the screen wouldn't display a picture at all. When we turn it on, it's black with a slight light (maybe the backlight is on?). The features were great, but shouldn't a TV last longer than 1.5 years?
Hi AmazonTechNerd, We are sorry to hear that you are having issues with your AU8000 TV screen no longer turning on. We want you to know that we are here to help you. Please try the following troubleshooting tips to help resolve your issue. If your TV has a black screen even when it's on, please try these troubleshooting steps: 1. Press the Home button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In everyday use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 2. Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, could you turn it off and back on? 3. Test the HDMI cable. Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. The TV will need service if the issue persists after these steps. Please get in touch with us so that we can better investigate your issue. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor
Not Samsung Worthy
This is the most unreliable unit I've ever owned. Samsung products have so much bloat ware that it's smart product features seem to become overwhelmed. Less than 6 months after I purchased this unit we began experiencing connectivity issues that often make the unit impossible to use. I have called about the problem however, it was not resolved and seems like it won't be and essentially we have a TV with software that is not viable and therefore useless. I'm certain Samsung is aware of the issue(s), it's not hard to find multiple postings across many platforms that refer to the same issue we are experiencing; to suggest it is a no issue problem possibly caused by a network band is a deflection especially considering the unit worked on the same network without issue until recently but the problem is now so prominent that it fully disrupts our internet service. I cannot in good conscience recommend this product.
Hi Mzpkls, Thank you for reaching out to let us know about the issue you are experiencing with the AU8000 TV. To better assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Something Went Wrong
i am a loyal samsung product user, and not matter how many comparable tv i looked at, none had all the features i seem to always find in samsung. however, this time i think i got a dud. perhaps the delivery person knocked the box around too much or something, but i been experiencing occasional fuzzy feedback from the speakers of this tv. i though at first my samsung sound bar had gone wonky, but i noticed the fuzzy feedback once when using my wireless bluetooth earbuds to connect to the tv when watching tv late at nigh. i do not have the additional protection because i bought it once, and it didn't come in handy when i needed it - i just bought a new set. anyway, it's unfortunate because i've only had the tv for a short time, and i hope this isn't a sign of more problems to come.
Hi Michele, Thank you for your review of the AU8000 Crystal UHD TV. We appreciate you sharing your experience with hearing an odd sound coming from your TV. Abnormal sounds will have different causes depending on where the sound originates from. If the TV is connected to an external audio device, please make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Settings > Support > Device Care > Self Diagnosis > Signal Information You may also want to run a Sound Test by going to : Settings > Support > Device Care > Self Diagnosis > Sound Test Should this not resolve your issue or identify the cause, please contact Samsung Customer Support for additional assistance and troubleshooting support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions