Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA forOnly lasted a 11 months 29 days
I purchased this last year on 10/8/21, back light went out leaving sound, but no screen. No repair service in the area to have repaired under manufacturer warranty. Samsung wont do anything because you can't read the amount that I paid on the receipt, due to being in my wallet for a year even though the date, sku, location and all the other important info is legible.
Hi KatieWatford, I'm very sorry to hear about your experience with the AU800D TV. Please know we are here to help.I recommend contacting your local Sam's Club to see if they can reprint your receipt through your membership. Then please give us a call so we can resolve this issue for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor
Do not recommend
Our TV only lasted 1 year before half the screen blacked out. We contacted Samsung regarding the warranty information and they did verify we still had it under warranty, but because there are no technicians that are Samsung certified in our area, we cannot get it fixed and the communication with Samsung has been a nightmare, as we already submitted our receipt and other information they asked for and not only is our TV not fixed, we have not received a refund. Will not purchase Samsung again.
Hi Aorbanus,I am very sorry about your experience during the exchange process of your TV. I am very sorry for your encountered issues and understand your frustration. Your user experience is very important to us and will be shared with our teams.Please give us a chance to make this right by calling us, so we can give you an update on your TV exchange. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor
A Struggle for the average person
the average person who is not a tech genius will struggle with setting this tv up, especially if it is used without cable or ai. the expectation when you turn it on is that it is connected to a cable, satelite or internet. if it is not, then it is impossible to set the tv up.
Hi Harley, Thank you for purchasing the 2021 AU8000 Crystal UHD TV and for sharing your experience with the setup. Your feedback is important to us and will be shared with our product teams. Please know that the e-Manual is available directly on your TV at: Settings > Support > Open e-Manual Additionally, you can download the AU8000's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the AU8000 TV under Crystal UHD TVs > A Model Lineup to download the guides you would like. If you need further assistance with setup or have any questions regarding functions, operation, or settings please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
Garbage
my 2yr old ru8000 screen diode burned out. they replaced it with a au8000 the supposed equivalent. let's just say i want my old tv back. the black screen is so horrible. any dark/night scene is impossible to see whats going on. even in a pitch darkroom. i have another 5yr old samsun that does a better job the tv has a memory leak, it goes for awhile then it freezes then crashes. especially when using the samsung internet app. my old samsung not a problem. sometimes watching netflix, prime, disney, etc. it crashes and have to restart the tv lost volume twice, had to restart the tv. uninstall/reinstall app, mfr reset, and now a new motherboard. same crap. it's pure garbage. rather have my ru8000 with the burnt out diode
Hi Raymond, Thank you for sharing your detailed review of the Samsung AU8000 Crystal UHD TV. We value your feedback regarding the performance of the smart features, streaming apps, and black level performance of the TV, and will share it with our teams. If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
Samsung AU8000 review.
[This review was collected as part of a promotion.] Picture is amazing for a mid range TV. l would recommend this TV to any one whose in the market for one. Since the TV is so thin. The audio isn't that great. I recommend getting a sound bar if you buy this TV.
As always, ‘WE' are the product, not the consumer
there are so many apps built into this thing and its not possible to remove most of them (guessing they get paid to include). its extremely difficult to set up a simple antenna (for local sports) because they are pushing samsung tv so hard. everything is tracked. multilple privacy acknowledgements required. makes me long for a 32” old school tv. once again, we, the consumers, are truly the product and all our info is being sold. there are all sorts of pop-ups and misdirections to try to get you to pay for sponsored content. you think this tv is cheap? ‘we', the consumers are cheap. i will not buy another samsung, maybe everything else is the same, i'll risk it
Hi Sean, Thank you for your review of the Samsung AU8000 Crystal UHD TV. Your feedback is very important to us and will be shared with our internal product team. If there is anything we can do to improve your experience such as helping to optimize settings, please let us know. You can reach Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
Nice TV but...
[This review was collected as part of a promotion.] This is the main TV for the house. I decided to purchase after reading several revues. For the most part it is a good TV. There are a few shortcomings. First. The manual is a joke. You'll learn little from the manual except how to install it. Assembly is pretty easy. The setup is done by a menu and isn't too hard. Second. The remote is really hard to use. It lacks even the basic buttons, like numbers. Normally I control the TV with the satellite remote. Third. The sound level seems to change often. I find myself adjusting the volume up and down regularly. Not just from channel to channel, but during a show. The worst things said, the overall quality of the TV is great. The packaging is more than adequate. There is Samsung TV Plus that allows streaming and OTA viewing. This is a nice feature.
Hi TomR! Thank you for purchasing the 65" AU8000 Crystal UHD TV from Samsung. I am glad to hear you are enjoying the quality of your new TV and taking advantage of Samsung TV Plus providing free content via streaming. Your feedback regarding your experience is important to us and your feedback will be shared with the product team. Many of the buttons on your remote have multiple functions. For example, the Volume button is moved UP/DOWN to adjust volume, and to MUTE the sound, you need to PRESS it in. If that same button is pressed for > than 1 second, the Accessibility Shortcuts appears. To learn more about the remote and its additional functions, check out pages 24 - 26 in the user manual found online at the following link: https://downloadcenter.samsung.com/content/UM/202106/20210624133023578/OSNATSCA-6.0.0_EM_OSCAR_USA_ENG_210608.0.pdf Regarding the volume fluctuations, Auto Volume is a feature on Samsung Smart TVs that helps to avoid volume fluctuation when changing between channels or sources on the TV. Go to: Settings > Sound > Expert Settings > Auto Volume = On You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test. Should you ever have questions or need help, please call us at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Model Issues
1st au8000 on 11/12 after listening to a constant clicking 24/7, 2nd au8000 11/24 astonished tv is doing same thing. it does not have anything to due with the tv heating up because the clicking stops if you unplug it from the outlet. researching on the internet, there are many other consumers with this issue. samsung why aren't you pulling this particular model since you know there is an issue? this is very discouraging as i have been a decades old customer.
Hi Taylor, Thank you for purchasing the Samsung AU8000 Crystal UHD TV and for sharing your experience with a clicking noise from the TV when it is powered off. Please know, certain components within the TV may temporarily cause clicking or ticking noises, even when powered off. Additionally, occasional creaking, popping, or cracking may be heard due to the expansion or contraction of the materials used to assemble the TV. These sounds do not indicate a product malfunction and the TV is safe to use. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions
Great TV, poor apps
[This review was collected as part of a promotion.] TV looks great and 4k/HDR picture delivers. However, apps are limited, including no MLB.tv or Pluto, among others. Very few sports apps, period. No NFL. No NBA. It seems incredulous that Samsung would release a first-rate TV with second-rate apps. The only work around is to get a streaming device and that's seems ridiculous after paying a premium for this TV. Also, the home screen is cluttered with a bunch of useless programming most people will never use. Disappointing.
Hi James! Thank you for purchasing the 65" AU8000 Crystal UHD TV from Samsung and sharing your review. I am glad to hear you are enjoying the picture quality provided by the Crystal Processor 4K paired with Dynamic Crystal Color technology giving you a realistic, detailed image for everything you watch. Your feedback regarding user interface and app selection is important to us and will be shared with the product team. Samsung offers hundreds of apps in our App Store that you can download, and we are continuously adding more premium content and new services to our Smart TV platform. If the app you would like to use is not available through the built in app store, you can take advantage of the wide number of screen mirror options available through the TV for Android and Apple mobile devices. Should you ever have questions or need help, please call us at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app 2) Manuals & Software 3) Warranty Info 4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Everything is Excellent
easy set up, easy downloads of all apps. picture, clarity and color are all top of the line. i purchased a samsung soundbar to accompany the tv and the sound will blow you away like you are in a dolby surround sound theatre. this is my 4th tv in the house and this one by far has the best sound and quality. would recommend getting the accompanying samsung sound bar that comes with a subwofer.