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Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA for
SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA
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4.5 out of 5 stars
stars
3,839 ratings3,753 reviews
  1. 5 stars73% (2,818)
  2. 4 stars17% (650)
  3. 3 stars4% (162)
  4. 2 stars2% (71)
  5. 1 star4% (138)
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Showing 41-50 of 3,753 reviews
Jun 15, 2023
Reviewer name: The guy bought a cool TV
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

You should buy the Samsung 4K UHD Smart TV TU7000

Excellent TV for the price range. Was light and easy to wall mount. Perfect size for our application. You have many choices out there, but this brand has been great for our family.

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
Aug 3, 2023
Reviewer name: TyleneD
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great

Good tv. Enjoy the smoothness and transition to apps, sometimes does lag but that's internet. Wish you could install a roku app on it for those channels too

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
reply from Samsung Support Team

Hello, thank you for your review. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

May 9, 2023
Reviewer name: Mitch Mija
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

AU8000 Crystal UHD 4K Smart TV

Picture is OK, not like QLED. User interface easy to navigate. Remote control not the best. Sound is the worst part of this TV, and if you are planning to listen music or watch movie, buy a BT soundbar.

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
Feb 14, 2023
Reviewer name: Bernside82$
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Just an all around great tv

I bought it last week and so far so good I'm enjoying pear i g so dumb coding designs that don't make sense the controller is to small and buttons are whack!

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
Feb 20, 2023
Reviewer name: Rickjm66
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Samsung 58" Smart TV

I'm happy with the size, Picture, and Features. Only issue I can get full use of the Remote from across the Room. It works to turn the TV on and Of ,Turns up the Volume but won't change the Channels unless I'm alot closer .

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
May 21, 2023
Reviewer name: Nick Wolfgang
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

What I didn't like

Sometimes Very slow when using the browser or switching channels or switching apps. I wasn't prepared for that. In addition no microphone on remote control and no cursor mode for remote control

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
reply from Samsung Support Team

Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your in store experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.

Jun 2, 2023
Reviewer name: Kayle karcha
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good bang for your buck TV

Can't go wrong with a new Samsung TV. speakers are loud enough, picture is crisp, remote is small and easy to use. while mounting the TV on my way I realized the quality and attention to detail even on the back. Will buy another one.

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
Jan 19, 2022
Reviewer name: Michele
2 out of 5 stars
2 out of 5 stars review

Something Went Wrong

i am a loyal samsung product user, and not matter how many comparable tv i looked at, none had all the features i seem to always find in samsung. however, this time i think i got a dud. perhaps the delivery person knocked the box around too much or something, but i been experiencing occasional fuzzy feedback from the speakers of this tv. i though at first my samsung sound bar had gone wonky, but i noticed the fuzzy feedback once when using my wireless bluetooth earbuds to connect to the tv when watching tv late at nigh. i do not have the additional protection because i bought it once, and it didn't come in handy when i needed it - i just bought a new set. anyway, it's unfortunate because i've only had the tv for a short time, and i hope this isn't a sign of more problems to come.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Michele, Thank you for your review of the AU8000 Crystal UHD TV. We appreciate you sharing your experience with hearing an odd sound coming from your TV. Abnormal sounds will have different causes depending on where the sound originates from. If the TV is connected to an external audio device, please make sure that the audio cable is connected to the correct audio output connector on the external device. For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Settings > Support > Device Care > Self Diagnosis > Signal Information You may also want to run a Sound Test by going to : Settings > Support > Device Care > Self Diagnosis > Sound Test Should this not resolve your issue or identify the cause, please contact Samsung Customer Support for additional assistance and troubleshooting support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

Jan 23, 2022
Reviewer name: Arjana
3 out of 5 stars
3 out of 5 stars review

Overall Pretty good

overall the tv is quite nice. i am really impressed with the clarity and detail of the picture. however, it keeps have issues with connecting to my wifi. i will be watching something and then it ill say that the connection went out. most of the time it comes back on with a second or two. however, i have had to troubleshoot a couple times. i just purchased this tv a week and a half ago so i am not happy about the connecting issues.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Arjana, Thank you for purchasing the Samsung AU8000 and for sharing your review. The feedback you have provided regarding the Wi-Fi connection issues you are experiencing are important to us and will be shared with our internal teams. We suggest you try the following to troubleshoot and resolve your issue: 1. Use 5Ghz Wi-Fi if possible 2. Try wired LAN if available 3. Try repositioning the router so there are no obstacles between your TV and the router Please also be sure you are running the latest firmware (v.1903.0). You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. You may want to enable automatic updates for conveniences. Go to Settings > Support > Software Update, then select Auto Update. Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care. This improves your apps performance as it frees up unused cached memory and closes background apps. I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week. For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic. 2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. 3) Manuals & Software 4) Warranty Info 5) Contact Us ~ Samsung Solutions

Feb 26, 2023
Reviewer name: Mzpkls
1 out of 5 stars
1 out of 5 stars review

Not Samsung Worthy

This is the most unreliable unit I've ever owned. Samsung products have so much bloat ware that it's smart product features seem to become overwhelmed. Less than 6 months after I purchased this unit we began experiencing connectivity issues that often make the unit impossible to use. I have called about the problem however, it was not resolved and seems like it won't be and essentially we have a TV with software that is not viable and therefore useless. I'm certain Samsung is aware of the issue(s), it's not hard to find multiple postings across many platforms that refer to the same issue we are experiencing; to suggest it is a no issue problem possibly caused by a network band is a deflection especially considering the unit worked on the same network without issue until recently but the problem is now so prominent that it fully disrupts our internet service. I cannot in good conscience recommend this product.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Mzpkls, Thank you for reaching out to let us know about the issue you are experiencing with the AU8000 TV. To better assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor