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Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA for
SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA
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4.5 out of 5 stars
stars3,839 ratings3,753 reviews
  1. 5 stars73% (2,818)
  2. 4 stars17% (650)
  3. 3 stars4% (162)
  4. 2 stars2% (71)
  5. 1 star4% (138)
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Showing 71-80 of 3,753 reviews
Jun 27, 2022
Jojo
1 out of 5 stars review

Great product with an unfortunate setback

the tv itself is wonderful regarding picture quality and resolution. however, i cant really enjoy this wonderful tv when the screen freezes at times with the remote control malfuntioning once every few times. my main issue us the remote control. theres a serious lag between when a button is pressed on trh remote to when i see a change on the screen. sometimes its more than 10 seconds. sometimes the screen just freezes which is where i hit the home button to reset or worse case, power off the tv and restart.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi there Jojo, Thank you for sharing your experience with the Samsung AU8000 TV. To assist you with your remote control lag issues let's ensure your TV’s firmware is up to date with version 2022.0 which includes updates to remote responsiveness. You can check this by going to Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor

Nov 4, 2022
MDMulle
2 out of 5 stars review

Flaky Performance LL

Just received a response to my first review. Turn off AnyNet+. Really? Well, if I turn off AnyNet+ then my SONOS Beam soundbar does not work. I have a SONOS Arc on a new LG tv. It works flawlessly. Samsung - how can disabling AnyNet be a reasonable solution when I need it to use the equipment???? Wish I had bought an LG instead of the Samsung.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi MDMulle, I understand your frustration, and I’m sorry you’re experiencing trouble connecting your AU8000 TV to your Sonos soundbar. Please be sure you are using a high-speed HDMI cable with Ethernet Channel (sometimes called HDMI HEC cable). Also, be sure to enable HDMI-eARC in the Expert Settings menu. Lastly, please also verify that you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Menu > Settings > Support > Software Update. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Aug 6, 2022
Boomer
5 out of 5 stars review

This product is an all around great item.

[This review was collected as part of a promotion.] I'm a self admitted movie buff. The experience I have with every single movie I watch is brilliant. I find myself so enveloped in my experience I lose myself and any knowledge of time passing and all happenings around me. I am beyond satisfied with this product. I recommend it 10 times over to anyone.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Dec 3, 2025
Mo1000
1 out of 5 stars review

Died after 4 years!!!

This Tv died after 4 years. This is the first time in my entire life I have had a TV do that. There was no user damage at all, just one day stopped working. I am extremely upset and probably would not be buying another Samsung product if this is the quality I can expect.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Apr 27, 2022
Amanda
5 out of 5 stars review

Verified Purchase

Exactly what we wanted!

Great picture and a lot of options. Very satisfied!

Helpful?603WXSAQV1T013869809408
Jan 27, 2023
Aman123
5 out of 5 stars review

Verified Purchase

Amazing Tv Overall

Love the features, colours, however the black screen is not perfect because i can see patches of white back light seeping through

Review from Samsung Canada
Helpful?603WXSAQV1T013869809408
Nov 19, 2021
Beverly Labuda
5 out of 5 stars review

Verified Purchase

Terrific 85" TV

This TV has a very clear picture and has all of the appropriate apps on it that we utilize. It is easy to set up and use.

Helpful?603WXSAQV1T013869809408
Nov 20, 2021
Teri
5 out of 5 stars review

Verified Purchase

Amazing!!

Wow, what a tv!! The picture is crystal clear. Easy set up and navigation!! Would highly recommend!!!

Helpful?603WXSAQV1T013869809408
Dec 24, 2021
Alice
5 out of 5 stars review

Verified Purchase

Great tv !!

I love this tv !!! Pitcher is so beautiful and it's like you are in a big theater!! Everyone should have one

Helpful?603WXSAQV1T013869809408
Dec 2, 2021
JROD 29
5 out of 5 stars review

Verified Purchase

Awesome picture!

Outstanding picture quality and a great price for this giant crystal clear screen. It was very easy to set up. I love this Big Screen!

Helpful?603WXSAQV1T013869809408