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Customer reviews for SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA for
SAMSUNG 85" Class AU800D-Series Crystal Ultra HD 4K Smart TV - UN85AU800DFXZA
4.5 out of 5 stars
stars
3,839 ratings3,753 reviews
  1. 5 stars73% (2,818)
  2. 4 stars17% (650)
  3. 3 stars4% (162)
  4. 2 stars2% (71)
  5. 1 star4% (138)
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Showing 281-290 of 3,753 reviews
Aug 23, 2022
Reviewer name: Noonhike7
1 out of 5 stars
1 out of 5 stars review

Defective!!

[This review was collected as part of a promotion.] Five to six large dark blotches on the screen in less than a year. Five to six large dark blotches on the screen in less than a year.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi Noonhike7, Thank you for purchasing the Samsung AU8000 TV and for sharing your experience with your TV not displaying properly. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you. Please try the following troubleshooting steps to help resolve your issues with dark blotches: 1. If any external devices are connected, check all input cable connections 2. If the issue persists, define exactly what is wrong with the display. For example mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines. 3. Try changing channels using the remote control. Is the issue the same on all channels? 4. Press the Home button (which looks like a house), select Source, and choose another input source. Is the issue the same on all sources? 5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test) 6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception Should your issue persist, don't hesitate to get in touch with Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Oct 21, 2022
Reviewer name: IKnowSomeBody
1 out of 5 stars
1 out of 5 stars review

Product doesn't Bluetooth well

[This review was collected as part of a promotion.] Not compatible without my blue tooth device Sp for the price yeah it's should have everything linked.and synced

Review from Samsung US
Helpful?603WXSAQV1T013869809408
reply from Samsung Brand Ambassador

Hi IKnowSomeBody, Thank you for your purchase and review of the AU8000 TV. I have a few troubleshooting tips for you to try in reference to your Bluetooth device not connecting. It appears you are using a device with Norton 360. Your firewall settings may prevent the device from connecting to your Samsung TV. Please check these settings: ・Open your Norton device security product. ・If you see the My Norton window next to Device Security, click Open. ・In the Norton product main window, click Settings. ・In the Settings window, click Firewall. ・On the General Settings tab, Device Trust row, click Configure. ・In the Network Trust window, under Trust Level, click Full Trust. Next, please try repairing your Bluetooth headphone with your TV. Go to Settings > Sound > Sound Output > Bluetooth Speaker List. Some things to keep in mind when using Bluetooth headphones: - You can only pair one Bluetooth audio device at a time. - You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature (also called Surround) or TV SoundConnect simultaneously. If you continue to have issues, please call us so we can further assist you with your specific device. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Dec 9, 2021
Reviewer name: Nicole
5 out of 5 stars
5 out of 5 stars review

Love the size and picture!

i love my samsung tv. it also has samsung channels which i wasn't expecting. i absolutely love the picture as it shows really well with you following the camera.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Jun 21, 2025
Reviewer name: Hammrhead
3 out of 5 stars
3 out of 5 stars review

Tv remote volume not working

Tv remote volume control freezes up or stops working when switching from Netflix to other channels The only way to get it working is by unplugging TV for 30 seconds and restart tv

Review from Samsung US
Helpful?603WXSAQV1T013869809408
May 25, 2022
Reviewer name: ButtonEnvy
4 out of 5 stars
4 out of 5 stars review

Love this TV. There are some minor issues.

[This review was collected as part of a promotion.] The only issue that I have with the TV is that I wish that the interface was different. It's hard to tell what app you're on because they're so small and even when you're on it it doesn't enlarge that much. When I think I'm watching Netflix it winds up being Hulu. Secondly the remote control the buttons and they're so small and there are so many that it's hard to figure out how to use it without actually having to look sometimes I like to watch a movie in the dark but it's hard when you can't see the buttons deposit to go get popcorn

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Sep 24, 2021
Reviewer name: CB190
5 out of 5 stars
5 out of 5 stars review

Easy To Set Up and Use!

[This review was collected as part of a promotion.] We love our new Samsung TV! We bought a Samsung soundbar to use with it as well. It was amazingly easy to connect everything! We literally plugged everything in and the Samsung TV did the work of pairing the soundbar, the remote, etc. The remote is a bit challenging at first, but we settled into it pretty quickly. The picture quality is fantastic - very clear picture and crisp color. We would absolutely recommend Samsung!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
May 23, 2022
Reviewer name: Isetvball
5 out of 5 stars
5 out of 5 stars review

Great TV highly recommend

[This review was collected as part of a promotion.] We are not big tv watchers and this tv is perfect. The picture is clear, the reception is very good. We do not subscribe to cable and it works very well with an indoor antenna. I highly recommend this tv.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
Oct 5, 2022
Reviewer name: ChrisInTampa
5 out of 5 stars
5 out of 5 stars review

Good resolution and easy to use

[This review was collected as part of a promotion.] I only use streaming. I'm able to watch everything I want - YouTube TV and all other YouTube; Amazon Prime; Netflix; Hulu; Peacock; Disney, and more. I just need the one remote control that came with the TV. It is quite easy to jump around.

Review from Samsung US
Helpful?603WXSAQV1T013869809408
May 23, 2022
Reviewer name: Lotus22
4 out of 5 stars
4 out of 5 stars review

Great value and reliable TV for the price!

[This review was collected as part of a promotion.] Samsung smart TV is very efficient and can be used for a variety of viewing purposes- movies, live events, games, streaming platforms, broadcast television and more. The cost is very reasonable . TV is easy to handle and set up! Sound and picture quality are excellent! Great buy! The TV looks fashionable and sleek!

Review from Samsung US
Helpful?603WXSAQV1T013869809408
May 25, 2021
Reviewer name: vicbrown77
5 out of 5 stars
5 out of 5 stars review

Beautiful TV

[This review was collected as part of a promotion.] This is a beautiful tv! Very nice size, an upgrade from our 55" TCL Roku tv. We almost purchased the 65" in TCL Roku tv due to the price, since we were already using a TCL TV. We are very pleased with our new Samsung TV, it has so much to offer. Unboxing and setup was not too painful other than the fact that it is a very big tv, so more than one person us needed to handle it. Setup was pretty simple and it walks you through everything. The color is vivid and just pops out at you, beautiful quality. We have played video games, YouTube videos, and streamed on the tv so far. It has so many tv apps that you can intergrate, and that works well for use since we have a few. You can use the controller or download an app on your phone to control the tv. You can also control with Amazon Alexa or Google. So far the only downfall of this tv is the sound, it doesn't get too loud and it's hard to hear sometimes. We will eventually purchase surround sound to make up for that. Other than that, we love the tv and we would recommend it

Review from The Insiders
Helpful?603WXSAQV1T013869809408