Hi IKnowSomeBody, Thank you for your purchase and review of the AU8000 TV. I have a few troubleshooting tips for you to try in reference to your Bluetooth device not connecting. It appears you are using a device with Norton 360. Your firewall settings may prevent the device from connecting to your Samsung TV. Please check these settings: ・Open your Norton device security product. ・If you see the My Norton window next to Device Security, click Open. ・In the Norton product main window, click Settings. ・In the Settings window, click Firewall. ・On the General Settings tab, Device Trust row, click Configure. ・In the Network Trust window, under Trust Level, click Full Trust. Next, please try repairing your Bluetooth headphone with your TV. Go to Settings > Sound > Sound Output > Bluetooth Speaker List. Some things to keep in mind when using Bluetooth headphones: - You can only pair one Bluetooth audio device at a time. - You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature (also called Surround) or TV SoundConnect simultaneously. If you continue to have issues, please call us so we can further assist you with your specific device. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Hi Noonhike7, Thank you for purchasing the Samsung AU8000 TV and for sharing your experience with your TV not displaying properly. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you. Please try the following troubleshooting steps to help resolve your issues with dark blotches: 1. If any external devices are connected, check all input cable connections 2. If the issue persists, define exactly what is wrong with the display. For example mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines. 3. Try changing channels using the remote control. Is the issue the same on all channels? 4. Press the Home button (which looks like a house), select Source, and choose another input source. Is the issue the same on all sources? 5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test) 6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception Should your issue persist, don't hesitate to get in touch with Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Hi Stevo, I’m sorry to hear the picture and sound quality of Samsung’s AU8000 TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams. Please know we are always here to help, and we could have assisted in providing settings adjustments to resolve any issues you were experiencing. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. We hope to regain you as a customer in the future. ~ Samsung Advisor