Customer reviews for Yard Force 21" Self-Propelled RWD Walk Behind Mower with Vertical Storage Technology forMember photos









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Verified Purchase
It's gonna take some time to get used to this..
Not the easiest mower to use. First, You need XL hands to be able to hold on to the bar that keeps the engine going AND then grab way down to grab the bar that starts the wheels. This is the most cumbersome way of operating a mower I have ever owned. The cord clip is a piece of rubber that bends onto the handle of the mower. The first time I mowed I had to restart the engine because of course my hand slipped off of the engine bar as I was trying to reach the bar for the wheels to start and when I pulled the cord to start the engine the cord clip flew off the bar and went into the woods I was near. It really needs to be bolted into the bar. Then there is the speed the wheels turn. I was very surprised to see other reviews saying how fast the wheels turn. I have the opposite opinion. I have never had a mower that has moved soooo slow. It's taking me 50% longer to mow my yard because of how slow my mower moves compared to my previous mower (which I also bought at Sams Club, but a different brand). I see the companies reply saying they set the speed to some industry standard but seriously I am frustrated at how slow I now have to walk. The other issue (convenience AND safety) is when you lift the front wheels off of the ground the drive speed of the back wheels almost doubles. I was shocked this happened during my first use and almost drove the mower right into a yard light because I was not ready for the mower to double it's speed. Not sure what that is all about... On the positive side the mower starts every time on the first pull. It cuts well although when I finished I did see some small row spots of uncut grass throughout the yard so I guess you have to leave more room on the uncut side vs my previous mower.
HI Michael, thanks for taking time to post your comments. We're sorry we did not earn a 5-star rating from you. The control bars for the engine start/stop and the self-propelled drive are the same style as nearly all self-propelled mowers on the market. The forward bar for the engine start/stop should be pulled back when starting the mower and can be held comfortably with both hands. Hold the main handle bar with one hand while pulling back the orange start/stop control lever. When you need to activate the self-propelled drive you simply keep the start/stop lever engaged with one hand and pull up on the self-propelled drive lever with the other. There is not much tension on either lever so it is not necessary to use both hands when engaging either lever. The speed of the self-propelled drive is set to OPEI (Outdoor Power Equipment Institute) standards and attempts to be the pace for the average US consumer. Of course every person has a different stride and pace, it is not possible to have one speed be 100% for every consumer. If the speed of your mower "doubles" when the front wheels are lifted off the ground your mower needs service immediately. There is no possible way for this to happen, there is no friction from the front wheels or the blade to cause this problem. Doubling of speed is impossible. If so, please stop using your mower and contact the Yard Force Customer Care Center at 866-902-9690 immediately so that we can help you get this corrected. Thank you
Verified Purchase
Great mower at a great price!
Absolutely perfect, especially for the money. A lot of people say that it's too fast when engaging the drive motor, but I think I walk faster than it wants me to. 100% would recommend. A side note... the instructions are not clear about how much oil to add. It comes with a bottle in the box. Put the whole bottle in.
Thank you for purchasing the Yard Force 21" Self-Propelled Mower. I am happy that you are enjoying your mower. We appreciate the recommendation.
Verified Purchase
Great for the price
So far not bad. I’ve only mowed three times, so I can’t attest to whether it lasts, but the rear wheel drive makes it much easier on my back. It starts very easily and also goes right through a little taller grass that my older mower would have stalled in. But for issues to follow, I would have given at five stars. First, I wish the RWD moved a little faster and 2nd, the mulch bag is much smaller than my previous mower. It Hass to be emptied way too often. Also, the bag detaches from the bag frame next to the ground. For the price though, I am still giving it a four.
Thank you for purchasing the Yard Force 21" Self-Propelled Mower. I appreciate you taking the time to write us a positive review. I am glad that you are enjoying your mower and that you are happy with the performance. I also appreciate the feedback on the speed and the grass bag. This type of feedback is very helpful as we design future models.
Verified Purchase
Good not great
Bought on sale and thought it was a great deal. The mower is well built and comes with accessories like a mulch plug and bag that actually work. The one lever wheel adjustment is awesome compared to other mowers where you have to adjust both front and back wheels. The mower has an awesome storage feature that allows you to store the unit upright. The 150cc engine has a lot of power. Unfortunately, after two uses the unit would refuse to start again. The unit does have a warranty, but the shops were booked up and i’d be without a mower for several weeks. I bought a mower to cut grass; not to watch the grass grow. I exchanged it for another one at Sams and unfortunately the 2nd one is exhibiting the same problems. For the record, fresh gas is being used, and the same gas works in the 15 year old mower that this thing was bought to replace. Overall very pleased with mower but not pleased with the “upgraded” 625 exi engine.
Verified Purchase
Some good some bad.
Good: Good price, I purchased on sale. Mower was easy to assemble and started on first pull. Liked the no oil change feature and ease of height adjustment. Bad: Mower has no variable speed which makes it way too slow. Control levers are too far apart making it difficult to control with one hand. Mower did pull to the right and had to constantly adjust. For some reason I couldn’t get a true 22”cut and had to mow over about two inches of my last pass. Would not recommend.
Thank you for purchasing the 21" Yard Force Self-Propelled Mower. I am sorry that the mower did not meet your expectation. I do appreciate your honest feedback and we will take these points into consideration when developing future products.
Verified Purchase
Drive/Kill Controls Backward. Drive speed to Fast
The choke bar & drive bars a backwards from the way they should. The drive bar is so far away from the handle you can barely get your thumb on it to push it forward. Combine that with a drive that when it engages pops a wheelie ripping your thumb off the drive bar. Despite what the manufacturer claims they are using as a standard for the speed it is way faster then the Average person would walk causing you to try & Pump the drive to keep up. They should have field tested it wit average humans instead of using some government or institutional “standard”. All of my other numerous self propelled mowers you squeezed the choke/kill bar forward to the handle & “pulled the drive back(2-3”) to the handle(not 4-5”). The jerky wheel spinning drive could easily cause loss of control. Hopefully in a couple of months the belts will stretch & have less grab or I may try replacing them with looser belts. I definitely see why Sam’s Club or mfg were knocking $100 OFF the price…to get rid of them.
We are sorry to hear that you had a negative experience with our product. Customer satisfaction is our top priority, and we strive to provide high-quality products to all of our customers. We would like to learn more about your specific situation and see how we can make it right. Please reach out to our customer service team so we can address your concerns and improve our products in the future. Thank you for bringing this to our attention.Yard Force Customer Service and Technical SupportPhone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET)-Yard Force
Verified Purchase
This thing is junk.
I ordered this mower online, for home delivery. It was supposed to be delivered in 3 days, but it took over a week. After putting it together, I mowed for about 5 minutes and I shut it down for a couple of minutes to talk to a neighbor, when I tried to re start it, it wouldn't start, after cooling completely down it started again and I finished mowing, I shut the mower off and tried re start it and it wouldn't start, I had to wait for it to cool completely down again before it would start. Needless to say I returned it, Sam's took it back and said that there have been alot of them returned.
Verified Purchase
Terrible flaw design product
When I received my mower, I noticed that the top of the box was taped along one edge making me think the mower had probably been previously returned and now reshipped to me. Order was shipped incomplete. Was missing lower bar handle so could not assemble mower. Called yard force and told them the problem. They said I would receive an email in one to two days. Four days passed and no email. I called customer service and told them. The representative was very rude and said it had only been one day since I had received the mower and I needed to be more patient. I said it had been four days and I had been patient. I never heard back from them. I received the needed part a little over a week later. After putting the mower together I discovered it had some major design flaws. I could not adjust the height of the deck because it was scrubbing against one of the front wheels and it could not roll. Further inspection of that wheel revealed the rod to the wheel was bent out of shape. Also the design of the handle bar was flawed. I could not tighten the upper and lower bars together enough to keep the assembly from slipping making it impossible to safely use it. At this point I returned the mower to Sams Club without any problem in getting my purchase price refunded.
We are sorry to hear that you had a negative experience with our product. Customer satisfaction is our top priority, and we strive to provide high-quality products to all of our customers. We would like to learn more about your specific situation and see how we can make it right. Please reach out to our customer service team so we can address your concerns and improve our products in the future. Thank you for bringing this to our attention.Yard Force Customer Service and Technical SupportPhone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET)-Yard Force
Verified Purchase
good mower
tires can slip a little bit, the back bag plug is poorly designed - it gets full of clippings every time I mulch. The start bar & the drive bar should have rubber on them as well, as they are small and dig into the wedge between my thumb & forefinger ( blisters w/no gloves). The stand up feature is nice for storage and for cleaning. pretty consistent cut. After using it 2 times, I am ok with it. Just hope it lasts for a couple years. i did buy it on sale, so i don't think I would have bought it at the regular price.
DO NOT BUY. TOTAL CRAP
If I can give these unit a negative 5 I would. They have the worst customer service and their product is crap. I cannot believe Sam's is carrying such poor quality things from a poor quality companhy. DO NOT BUY. I just waster $400 down the drain.
We are sorry to hear that you had a negative experience with our product. Customer satisfaction is our top priority, and we strive to provide high-quality products to all of our customers. We would like to learn more about your specific situation and see how we can make it right. Please reach out to our customer service team so we can address your concerns and improve our products in the future. Thank you for bringing this to our attention.Yard Force Customer Service and Technical SupportPhone: (866) 902-9690 (Monday – Friday 8:30 am to 5:00 pm ET)-Yard Force
