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Customer reviews for SentrySafe SFW123FTC Fire-Resistant and Water-Resistant Safe with Digital Lock, 1.23 Cu. ft. for
SentrySafe SFW123FTC Fire-Resistant and Water-Resistant Safe with Digital Lock, 1.23 Cu. ft.
4.5 out of 5 stars
stars771 ratings603 reviews
  1. 5 stars70% (542)
  2. 4 stars18% (138)
  3. 3 stars5% (41)
  4. 2 stars2% (14)
  5. 1 star5% (36)

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Showing 581-590 of 603 reviews
Feb 9, 2023
KidsLove16
1 out of 5 stars review

Door Won't Open

Bought the safe to store important documents/ passports etc, when it came time to open the safe the green light flashes that the right combination is entered , handle turns and the safe is still locked. I have replaced batteries twice and still no luck. I see also that another client had the same problem.

Review from sentrysafe.com
Helpful?30XQZ5RF8XO513869067930
reply from CS

We are sorry for your experience. We would like to opportunity to go over some possible trouble shooting tips with you. Please call 1800-828-1438. Sentry Safe Customer Service

Dec 3, 2017
NoWorries32
5 out of 5 stars review

Excellent purchase for what we needed

We have been looking for a safe for a couple of years now. We were recently at a local Sam's Club and saw one similar. We were planning to purchase the in-store safe, but decided for this one online instead because of the reviews. The reviews are right on and would recommend this safe to anyone. I will try to be as detailed as possible as I was somewhat frustrated for 2 years in not getting enough detail when reading reviews. This safe does not come with an extra set of keys. It is only battery operated. It takes 4 AAA batteries. The battery slide is on the outside of the safe. If the batteries die you can simply replace them. There is also a low battery light on the keypad. When I opened the safe for the first time using the factory code there was already a silica gel packet in it. However, I ordered extra as well. There is also a light on the door when the safe door is open. The factory code cannot be deleted or changed. You can create your own code separate from the factory code, but the factory remains. It comes on the back of the manual so if you do not want anyone to know it do not have them help you set up, get in the safe for the first time, or see the back of the manual. This is perfect for what we needed. We put car titles, passports, birth certificates, and ssn cards in it. It's also plenty big to add a small gun if you choose to go that route as well.

Helpful?30XQZ5RF8XO513869067930
Jul 4, 2019
MarnieS
2 out of 5 stars review

Constant need to replace batteries is annoying

I've had this safe for about 8 years now and I really really wish I had bought an analogue safe with a dial rather than a digital safe with a keypad. It seems like every time I need to get into the safe the batteries need to be changed. The annual need (at a minimum) to replace the batteries (coupled with aaa's being the most expensive) is really annoying. And since you aren't suppose to use any type of rechargable battery you are needlessly throwing these toxic items away over and over again. And, the fact that you can't store paper or valuable jewellery with working parts, due to moisture emanating from the safe itself, without opening the door the suggested every 2 weeks is really really annoying too. Why else own a safe?

Review from sentrysafe.com
Helpful?30XQZ5RF8XO513869067930
reply from Customer Service

We appreciate your feedback and apologize for your inconvenient experience with this product. SentrySafe stands behind the quality and workmanship of our products with a manufacturing warranty, after-fire replacement program (Fire-resistant safes), and a superior US based customer service team. For questions about our products, please contact us at 1-800-828-1438.

Mar 23, 2023
Ginger
5 out of 5 stars review

Verified Purchase

Safe is a winner

Love it

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Feb 27, 2020
Peterlee
4 out of 5 stars review

Strong but quality getting lower

The first 3 years it be used smoothly. Now we often can’t open it since digital code in proceed but not work.It scared us. I put oil as manual but not much help.

Review from sentrysafe.com
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Nov 21, 2019
RUBENS
3 out of 5 stars review

COMBINAÇÃO

PERDI MINHA COMBINAÇÃO E RESIDO FORA DOS ESTADOS UNIDOS, ESTOU TENDO DIFICULDADE DE CONSEGUIR A COMBINAÇÃO ORIGINAL, MESMO QUERENDO PAGAR A TAXA DE U$ 30. COMO FAÇO PARA CONSEGUIR?

Review from sentrysafe.com
Helpful?30XQZ5RF8XO513869067930
reply from Tech Support

Agradecemos seus comentários e pedimos desculpas por sua experiência inconveniente com este produto. Você precisará entrar em contato com um distribuidor local para obter a combinação. Para perguntas sobre nossos produtos, entre em contato conosco pelo telefone 1-800-828-1438.

Sep 24, 2022
dia
5 out of 5 stars review

Great features!

I bought this model about 8 years ago and now I can't open it up.the batteries were dead so we changed them but the numbers do not light up.I put new batteries in it and nothing work it does not light up. Do we need to reset it or what?

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Aug 27, 2024
Angela
1 out of 5 stars review

Stick to traditional combination or key lock

Put brand new batteries in it not too long ago. Unknowingly, one of the batteries leaked inside it and the keypad no longer works. Unable to open safe now. Waste of $200. Stay away from the safes with the electronic keypad.

Helpful?30XQZ5RF8XO513869067930
reply from SentrySafeProductExpert

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options. Sentry Safe Customer Service

Jan 23, 2015
Hiramgirl
5 out of 5 stars review

I have purchased two of these now and believe that my items stay secure with this SentrySafe.

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Mar 16, 2020
AJ11
5 out of 5 stars review

Great product

I am very pleased with this purchase. It has met my needs exactly and the customer support has been amazing!

Review from sentrysafe.com
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