Bought the safe to store important documents/ passports etc, when it came time to open the safe the green light flashes that the right combination is entered , handle turns and the safe is still locked. I have replaced batteries twice and still no luck. I see also that another client had the same problem.

We have been looking for a safe for a couple of years now. We were recently at a local Sam's Club and saw one similar. We were planning to purchase the in-store safe, but decided for this one online instead because of the reviews. The reviews are right on and would recommend this safe to anyone. I will try to be as detailed as possible as I was somewhat frustrated for 2 years in not getting enough detail when reading reviews. This safe does not come with an extra set of keys. It is only battery operated. It takes 4 AAA batteries. The battery slide is on the outside of the safe. If the batteries die you can simply replace them. There is also a low battery light on the keypad. When I opened the safe for the first time using the factory code there was already a silica gel packet in it. However, I ordered extra as well. There is also a light on the door when the safe door is open. The factory code cannot be deleted or changed. You can create your own code separate from the factory code, but the factory remains. It comes on the back of the manual so if you do not want anyone to know it do not have them help you set up, get in the safe for the first time, or see the back of the manual. This is perfect for what we needed. We put car titles, passports, birth certificates, and ssn cards in it. It's also plenty big to add a small gun if you choose to go that route as well.

I've had this safe for about 8 years now and I really really wish I had bought an analogue safe with a dial rather than a digital safe with a keypad. It seems like every time I need to get into the safe the batteries need to be changed. The annual need (at a minimum) to replace the batteries (coupled with aaa's being the most expensive) is really annoying. And since you aren't suppose to use any type of rechargable battery you are needlessly throwing these toxic items away over and over again. And, the fact that you can't store paper or valuable jewellery with working parts, due to moisture emanating from the safe itself, without opening the door the suggested every 2 weeks is really really annoying too. Why else own a safe?

Love it

The first 3 years it be used smoothly. Now we often can’t open it since digital code in proceed but not work.It scared us. I put oil as manual but not much help.

PERDI MINHA COMBINAÇÃO E RESIDO FORA DOS ESTADOS UNIDOS, ESTOU TENDO DIFICULDADE DE CONSEGUIR A COMBINAÇÃO ORIGINAL, MESMO QUERENDO PAGAR A TAXA DE U$ 30. COMO FAÇO PARA CONSEGUIR?

I bought this model about 8 years ago and now I can't open it up.the batteries were dead so we changed them but the numbers do not light up.I put new batteries in it and nothing work it does not light up. Do we need to reset it or what?

Put brand new batteries in it not too long ago. Unknowingly, one of the batteries leaked inside it and the keypad no longer works. Unable to open safe now. Waste of $200. Stay away from the safes with the electronic keypad.

I have purchased two of these now and believe that my items stay secure with this SentrySafe.

I am very pleased with this purchase. It has met my needs exactly and the customer support has been amazing!