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Customer reviews for SentrySafe SFW123FTC Fire-Resistant and Water-Resistant Safe with Digital Lock, 1.23 Cu. ft. for
SentrySafe SFW123FTC Fire-Resistant and Water-Resistant Safe with Digital Lock, 1.23 Cu. ft.
4.5 out of 5 stars
stars
773 ratings605 reviews
  1. 5 stars70% (542)
  2. 4 stars18% (138)
  3. 3 stars5% (41)
  4. 2 stars2% (14)
  5. 1 star5% (38)

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Showing 21-30 of 605 reviews
Jul 30, 2024
Reviewer name: D Eppes
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good safe, but misleading dimensions

I purchased this safe because it reported that it would accommodate a notebook up to 13.8 in H x 12.6 in W x 11.9 in D. In truth, I was able to put my notebook of this size into the safe. However. I was not able to close the safe door with the notebook inside. Only after I removed the inner plastic on the door (for keys, etc.) was I able to close the safe door. Although I am pleased with the safe itself, I was disappointed with this problem.

Helpful?30XQZ5RF8XO513869067930
Mar 4, 2023
Reviewer name: Helen C
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice small safe

Very nice small safe. I wish it were about 4” taller, but to get that feature, others were too large overall for my space. On the whole, I am satisfied after a week’s ownership, for what that is worth. I bought two extra shelves to accommodate my needs.

Helpful?30XQZ5RF8XO513869067930
Dec 26, 2021
Reviewer name: Shelly K
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

unable to open on the onset of receiving

Just received this for Christmas...First Time use and not able to get the safe open. Just installed the batteries and to get it set up for the first time and there is a communication error right off the hop. Unable to unlock safe using the factory code. So there fore, the safe is not usable at this time. Need to reach out to customer service...status unknown at this time. Unable to give a better rating until i resolve this issue.

Review from sentrysafe.com
Helpful?30XQZ5RF8XO513869067930
reply from CS

We are very sorry about you're experience. We would like to opportunity to go over some possible trouble shooting tips with you. If you do not want to call, you can also use the "contact us" form found at www.sentrysafe.com. We can get in touch with you via a call back if you supply your phone number there. Sentry Safe Customer Service

May 16, 2018
Reviewer name: Mingoman
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good Product!

I have had this safe for about 2 weeks. It was delivered to my front door with no damage. I had no trouble unpacking it. Directions were clear and easy to understand. I had to do a bit of grunting to get it lifted to a shelf in a closet. I really like the light inside the safe. It is a big help.

Helpful?30XQZ5RF8XO513869067930
Sep 10, 2019
Reviewer name: Babette17
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect home safe

When we expanded our master closet, we included space for a wall safe to keep important papers and jewelry. After researching many options we decided on the Sentry safe and have been very pleased with it. It was easy to install, and is easy to operate. We have peace of mind knowing our items are secure.

Review from sentrysafe.com
Helpful?30XQZ5RF8XO513869067930
Nov 24, 2019
Reviewer name: Buddy996
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good safe for fire and water, just not burglary

I do love the size of the safe, it is much better than the size that my safety deposit box was for sure. I like that it is fire and waterproof. The handle seems a little flimsy but otherwise it’s a very solid state. The only thing that really bothers me is watching videos of where they can open it in less than two seconds with an earth magnet so for that reason I don’t think this is a good safe for if your house was burglarized and a thief knew what they were doing.

Review from sentrysafe.com
Helpful?30XQZ5RF8XO513869067930
Apr 2, 2021
Reviewer name: Bob26
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So far so good

Safe appears as advertised, some installation instructions weak, example bolt down says there are two indentations on the bottom legs but there were barely detectable and not centred on the legs. Instructions mentioned keys but didn’t apply to this model so don’t mention them, not difficult to have a manual for each model.

Review from sentrysafe.com
Helpful?30XQZ5RF8XO513869067930
Mar 5, 2021
Reviewer name: Donald Trump
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Not bad starter safe

It's a decent starter safe.. anybody with any intelligence knows this is not going to stop a professional thief.. however it is good for keeping young prying hands off of your valuables.. being fire and semi-waterproof makes it a no-brainer.. great quality for the money..

Helpful?30XQZ5RF8XO513869067930
Jun 17, 2021
Reviewer name: Shiny
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

It's a decent safe.

It does what it's supposed to. Pros - it locks and it's fire rated. -Pretty decent amount of storage space inside. Keypad is really well set up. Cons - Not waterproof once anchored. -Locking mechanism feels cheap -It comes with a single shelf. If you want more, you have to buy them. Seriously include a few more shelves!

Review from sentrysafe.com
Helpful?30XQZ5RF8XO513869067930
reply from CS

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to our quality team. If you would lie to discuss further, please call 1-800-828-1438 and we'll be happy to assist you. Sentry Safe Customer Service

Sep 9, 2022
Reviewer name: Guinness2022
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Canadians Beware

Unfortunately I purchased this safe without a manual so I didn’t have the 5 Digit code to set my individual combo. I tried to get one online several different ways but that’s only for people who live in the USA or certain EU countries , as per those web site and customer service rep. So, I live in Canada, where I assume they sell lots of these safes and after 56 minutes on hold I was told I need a document notarized because I live in Canada and they don’t have the technology to verify my identity because I’m Canadian. So now I have to go to city hall and pay to have the document notarized so that I can send it back and I think I have to pay a fee (I’m not sure I haven’t been told yet) to get an operable safe. I will update on the safe when I get it open. For now customer service rates a 1. The rep I spoke to was amazing and he gets a 5* rating. It is all the hoops I had to get to to even get a response that was challenging.

Review from sentrysafe.com
Helpful?30XQZ5RF8XO513869067930
reply from CS

We are sorry for the experience with your safe and thank you for your feedback. I will pass it along to the appropriate team. If you would like to discuss this further please call 1-800-828-1438 and we'll be happy to assist you. Sentry Safe Customer Service