JCBstuckonch5, Please know you can control your connected devices using your TV remote by following these set-up steps: 1) Connect an external device to the HDMI port of the TV, and then power on the external device. Your TV will automatically recognize the device when connected through HDMI and will switch the output. If it doesn't automatically detect it, then keep following the steps to set up Universal Remote. 2) Go to Home > Menu > Connected Devices > Universal Remote. When you select a connected external device, the output of the selected device is displayed on the TV's screen. 3) Select Universal Remote on the Home screen. Next, select Start and make sure the device you want to connect is turned on. When your desired device displays, select it. Follow the on-screen instructions to complete the setup and register the device. The instructions may vary, depending on the device type selected. 4) Your TV and remote will memorize the external device and its connection port (HDMI 1, HDMI 2, etc.) to make controlling everything even easier. Occasionally, the device may not respond after it's registered. To make sure the connection is made, you may need to re-register the device or adjust the position of your external device. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

scrhoads, We appreciate your feedback on the sound quality of Samsung's QN85B TV. Your new TV features Intelligent Mode to optimize sound tailored to your environment, which includes features like Active Voice Amplifier (AVA) which further detects disturbances and enhances the on-screen voices for clear dialogue. Go to Home > Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings. Turn the options on or off to meet your needs: - Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected. - Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content. - Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV. Several Sound Modes are likewise available to meet your personal preferences: Settings > All Settings > Sound > Sound Mode You can also customize sound by going to: Settings > All Settings > Sound > Expert Settings To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

mrz80, Thank you for choosing Samsung's QN85B TV and for your review. Your feedback on the supported audio outputs is appreciated and will be shared with our internal teams. Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

BooBoo, I’m sorry to hear you’re not fully satisfied with the QN85B TV’s picture quality. If the image is too dim, please try disabling some of the TV's energy efficiency functions, as these will automatically adjust your picture and may cause your screen to appear brighter or darker than preferred. Go to: Home > Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > turn off Brightness Optimization, Brightness Reduction, and Motion Lighting You may also want to try adjusting image settings to improve your picture. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode 1) Standard: Is the default mode suitable for general viewing environments. 2) Movie: Is suitable for watching TV or movies in a dark room. 3) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also customize the brightness level of your screen between 0 – 50 to your preference. Go to: Home > Menu > Settings > All Settings > Picture > Expert Settings Please also make sure you’ve got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now So that we can better understand and assist with the HDMI connection issue you're experiencing, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Hi doglover, We are sorry to hear that you are having issues with your QN85B TV not connecting via Bluetooth and taking too long to startup. Samsung prides itself on high-quality products and a great customer experience; please know we are here to help you. Please try the following troubleshooting tips to try and resolve your issues. First, let's ensure you are running the latest firmware. To do so, go to Settings> Support> Software Update, and you can easily update from there if needed. Next, Please try repairing your Bluetooth headphone with your TV. Go to Settings > All Settings > Sound > Sound Output > Bluetooth Speaker List. When using Bluetooth headphones, please keep in mind you will not be able to use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously. If you continue to have issues, please call us so we can make this right! Please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor