Brnon N,I'm sorry to hear of the issues you're having with the QN85BD TV's Solar Cell Remote. Please contact Samsung Support again for further troubleshooting assistance. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Specialist

Edward, Thank you for your review of Samsung's QN85B TV. Your thoughts regarding DTS audio codec support are appreciated and will be shared with our internal teams. Should you need assistance or have questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Hi bj,It’s unfortunate to hear the delivery of your QN85BD TV was less than adequate. We recommend you contact Sam's Club directly for assistance. We hope your issue is resolved quickly.If the image is too dim, please try disabling some of the TV's energy efficiency functions, as these will automatically adjust your picture and may cause your screen to appear brighter or darker than preferred. Go to: Home > Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > turn off Brightness Optimization, Brightness Reduction, and Motion LightingYou may also want to try adjusting image settings to improve your picture. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode1) Standard: Is the default mode suitable for general viewing environments.2) Movie: Is suitable for watching TV or movies in a dark room.3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also customize the brightness level of your screen between 0 – 50 to your preference. Go to: Home > Menu > Settings > All Settings > Picture > Expert SettingsPlease also make sure you’ve got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update NowI hope these tips help. Should you need further assistance, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Specialist