I needed a few replacement parts and I was a little upset that I couldn't just order it from the website. So I reached out to customer service and Terry went above and beyond to see to my request. The kayak seems great and I have no hesitations but really I am just stoked there are companies that are still putting customer service as top priority. Thank you.

I have not used the kayak yet. I bought it early and have been waiting for it to warm up. I am hoping to use it in May. So far it is exactly what I had expected after looking at it online. Like I said, I haven't used it yet but I am kind of wishing there was an upgraded seat available, but I knew that when I bought it.

I have this kayak which I love . About a month ago I lost one of the hatch covers on the way home. I contacted customer service about a replacement. They contacted me back and told me one was on it's way at no charge! Totally unexpected, wow! this company stands behind its product and has great customer service! Thanks to Brenna for going the extra step for me!

We bought a Lifetime tandem kayak about two years ago, and have enjoyed it greatly. However, in transit, one of our hatch covers must have blown off. With a quick email to Lifetime, including a description and model number, Lifetime replaced the hatch cover for us free of charge. Now that's what I call service!

We bought our first kayak, the Kokanee, from the first owner of it. We're really happy with it, it's easy to maneuver with one or two people and we've never been close to tipping it. It is a little heavy to load onto the top of our Jeep, but not unmanageable. The straps for the chairs were messed up when we got it and I called customer service to see about buying new straps for them. Ian was super helpful - he asked me for the numbers on the kayak and found that the kayak was still under warranty. So they sent me replacement straps for the chairs for free, even though I wasn't the original owner! This kayak and the customer service has made it easy for us to have fun kayaking and if we get another kayak we'll definitely look into the Lifetime products. Thanks Lifetime!

Bought a kokanee kayak years ago and I happened to lost one of the seats so I contacted lifetime to see if they sold them because I can’t find the exact one anywhere. CS sent me one at no charge! I love this kayak and also love my fisher lifetime kayak I’ve had for years. Great quality kayaks and and great customer service! Thanks

After I had purchased a Kayak from Costco I had noticed that a clip from one of the seats was missing. After I had reached out to Lifetime they immediately had gotten back with me and had shipped out the missing part. This minor part was a minor inconvenience, but the customer care was exceptional.

Love this tandem kayak! This is our family kayak. We owned two other Lifetime kayaks and other Lifetime products and we are very happy with our purchases. Lifetime customer service is the best. He (Darwin) responded quickly when I needed assistance and he was very helpful and accommodating. I highly recommended ALL Lifetime products for your needs.

I bought two Lifetime kayaks, a single and a tandem. Both craft were sit on top models. Both kayaks are great and a blast to use. My biggest compliment is how they handled an issue that arose. One of the clips that locks the seat into place on the tandem craft was lost. I reached out to Lifetime and was responded to in an very quick manner. The service rep, Dany, was extremely helpful in identifying the part # and arranging for a replacement. Great customer service!

My Kayak is great, but customer support the likes of which I received from Hunter elevates my experience to "Excellent"! Call volumes are very high, but he was very helpful and polite! Hunter is an excellent representative of the company and should be promoted immediately!