I’ve had two lifetime kayaks for several years. Some of the plastic pieces have broken due to normal wear or have just been lost. The company has replaced these parts at no cost. Unexpected but grateful. Great kayak, outstanding service and customer support.

I needed a few replacement parts and I was a little upset that I couldn't just order it from the website. So I reached out to customer service and Terry went above and beyond to see to my request. The kayak seems great and I have no hesitations but really I am just stoked there are companies that are still putting customer service as top priority. Thank you.

Just bought our kayak and noticed it was missing a strap piece. I called customer service and they are sending the piece to me. Great customer service. Other than having to wait on hold for a while the person I spoke with was extremely helpful and nice and got my issue taken care of immediately.

I’ve bought the Kayak over 2 years ago and on the last trip one of the seat clips got lost My mistake and when I’ve contacted them to find out where I can order a replacement They send me replacements for the whole kayak for free That’s standing behind your product I’m a customer for life Thanks again

I have not used the kayak yet. I bought it early and have been waiting for it to warm up. I am hoping to use it in May. So far it is exactly what I had expected after looking at it online. Like I said, I haven't used it yet but I am kind of wishing there was an upgraded seat available, but I knew that when I bought it.

I have bought several lifetime products over the years (tables, play equipment, kayaks). I have always been very pleased with their construction and durability. For the first time I had to contact the company for a replacement part, and now I found that their customer service not just matches, but actually exceeds the quality of their products. I’m impressed. They have won a “lifetime” customer.

I bought recently a kayak tandem and it does not came with one of the seat, so I reach to lifetime service and the agent Alan reply me very fast and say that will sent me the replacement in only two days the replacement arrived. Thank you for the excelent service.

I purchased an Envoy kayak and the first time we used it, we discovered that one paddle was shorter than the other, and one of the seat strap hooks failed. Johnathan quickly determined the replacement parts needed, and after replying to his e-mail with a copy of my purchase receipt and shipping address, he said the parts should arrive in 5-7 business days via FedEx. Shortly after I hanging up the phone, I received a confirmation e-mail. Johnathan's service was fast, efficient, and professional. As a former customer services manager, I can say that his level of support was excellent. Keep up the good work.

After I had purchased a Kayak from Costco I had noticed that a clip from one of the seats was missing. After I had reached out to Lifetime they immediately had gotten back with me and had shipped out the missing part. This minor part was a minor inconvenience, but the customer care was exceptional.

We bought a Lifetime tandem kayak about two years ago, and have enjoyed it greatly. However, in transit, one of our hatch covers must have blown off. With a quick email to Lifetime, including a description and model number, Lifetime replaced the hatch cover for us free of charge. Now that's what I call service!