Hi there, James. Thank you for reaching out and informing us about your support needs. Our team of dedicated support specialists is always ready to assist you and provide the best possible help. To get in touch with us, please use this support channel: https://support.google.com/googlenest/gethelp

Hello there, K. It’s unfortunate to hear your experience with the Nest Cam (battery). We’d like to learn more about your concern so we can guide you with further troubleshooting steps. Please contact us at your earliest convenience using this link: https://support.google.com/googlenest/gethelp

Hello there, Jesse. We appreciate the review you shared about the Nest Cam (battery). We hear your concern about having a long plug in wire, and feedback like this helps us identify areas we can improve for users like you. Rest assured this will reach our products team. Meanwhile, if you prefer connecting your camera to a power outlet to keep the battery charged, you might want to check for the weatherproof cable (5 or 10 meters) as the included power adapter is not intended for outdoor use. You can contact your retailer for product inquiry.<br /><br />We trust that you’re getting the most benefits out of the camera features. If you run into any situation where help is needed, please let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp