reply from Nest Support
Hi David, thanks for sending in your feedback. We're sorry to hear that your Nest Cam (battery) is experiencing some difficulties with night vision. We'd recommend that you check the night vision settings in your Home app to see if it's set to 'Off'. Below are steps to check this: <br /> <br />1. On the home screen, select the camera you want.<br />2. Tap Video. <br />3. Under Night Vision, select from Always on, Auto, or Off.<br /> <br />If you've already checked this and are still experiencing this issue, then please reach out to our support specialists so we can take a better look at the device and provide you further assistance that may improve your experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp