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Customer reviews for Samsung 65" Class 4K (2160p) Ultra HD Smart LED TV - UN65NU6950FXZA for
Samsung 65" Class 4K (2160p) Ultra HD Smart LED TV - UN65NU6950FXZA
4.1 out of 5 stars
stars
637 ratings324 reviews
  1. 5 stars64% (406)
  2. 4 stars12% (79)
  3. 3 stars5% (34)
  4. 2 stars4% (28)
  5. 1 star14% (90)
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Showing 41-50 of 324 reviews
Apr 25, 2020
Krischelle
3 out of 5 stars review

Screen went out

A little after a month I got it, as a Christmas/ Birthday gift the screen appeared with lines on it. I had a technician come out and they said it is not repairable and that someone through something at it. No one was home all that day and I did not get home until 10pm.

Review from Samsung US
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Jul 21, 2020
Anonymous
3 out of 5 stars review

Unfortunate

1yr8mo of owning this tv & it's shot. half screen is blacked out. online forums reveal this is common. figures it has less than 3star reviews. i have owned many tv brands, but this is my shortest lived one. of course it's outside of warranty. i realized tvs are consumables nowadays but less than 2 years for a “quality” brand is not acceptable. too bad too because picture quality was nice.

Review from Samsung US
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Jun 27, 2020
ShuA
1 out of 5 stars review

Complete Waste of Money

[This review was collected as part of a promotion.] bought this tv for bedroom 3 months ago. we have had multiple issues with it. here are just a few: - smarthub is pitiful. lag after pressing the remote and between switching apps is 1-2 secs. the software is updated and i frequently reset the unit which sometimes works. mostly, the problem persists. you would think this tv was from 20 years ago. - when loading a video (from amazon for example), the video fails to load. occurs about half the time. forced to reset the tv. - the picture quality is the biggest problem. it is worse than my 1080p. i can go on and on about the picture problems but in short, it is poor in every category. tried playing with the settings but no luck. i am going to see if samsung can fix these problems but i have a feeling this is a problem with this model.

Review from Samsung US
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Jan 11, 2020
Chicago
1 out of 5 stars review

Sound and power button

I bought this tv in Feb 2018, six months after I started having problems with the sound. When I initially turned on the tv, the sounds would 'pulse' and then mute. Once I change the channel, the sound comes back. This would happen every time I turn on the TV. Then eight months later the power button on the turn just broke off the TV. I've contacted customer service on this matter. I was told the power button breaking was my fault and for the sound problem, they have me to reset the TV. About three days after resetting the TV, the sounds now 'mutes' and comes back within seconds.

Review from Samsung US
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Nov 19, 2018
Snokone
3 out of 5 stars review

Great image quality, underwhelming apps

I just bought this tv and am just a little disapointed. Half the reason I upgraded from an old LG was to get newer versions of apps, mainly hulu with live tv. Always believed Samsung was top shelf when it comes to features but this TV runs an older version of hulu without live, though it is brand new. Probably going to return it for a tv that does feature hulu live. Very satisfied with image clarity however and other apps.

Review from Samsung US
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reply from OBA

Snokone: I am very sorry to see that you have returned the TV because of your disappointment in the apps, despite the fantastic picture quality. Should you ever decide to purchase another Samsung TV and run into issues or have questions, please know that we are always here to help and can be reached at the following: 1) Phone: 1-800-SAMSUNG 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: http://m.me/samsungsupport 4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Again, I am very sorry for the inconveniences you had, and hope that we will regain you as a customer. - Samsung Solutions

Aug 3, 2019
laurents
1 out of 5 stars review

dont use it with wifi

1. it does not suport 5GHZ 2. when its turned off, and you turn it back on it either does not recobnnect at all or you have to wait between 4 to 10 minutes for it to find its DNS 3. tried all the DNS samsung provided (8888 and 8844) and it just does not worj

Review from Samsung US
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Jul 29, 2020
MOE A
1 out of 5 stars review

Worst TV i've ever owned

you really get what you pay for, buying a samsung tv i assumed i'd be getting quality even at the lower price point, boy was i wrong!!! apps crash all the time and when they are working 70% of the time i get digital artifacts and frames freezing for example when watching youtube videos in the app, it gets so bad that within 5 minutes it's unwatchable and have to reboot the tv. this doesn't come with the one remote like previous samsung tvs i've owned from years ago but uses an old janky remote with a thousand buttons. completely regret this purchase!

Review from Samsung US
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Jul 18, 2020
MATTHEW B
1 out of 5 stars review

Most trouble out of any TV I've ever had.

in 9 months this tv has had 2 catastrophic issues requiring in home repairs. i wish i had never bought this tv. first issue it was just flashing on and off in a loop. now, half my screen is just flat dead. i wish i could get my money back tbh. just a bedroom tv turned into the biggest headache. if it worked well, it'd be a decent tv.

Review from Samsung US
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Nov 22, 2018
Mike07
1 out of 5 stars review

Full of bloatware

I returned this piece of junk and don't recommend it to anyone. This is why I don't by Samsung products. Samsung fill there phones with blaotware and now they fill TV's with unremovable blaotware. How dare you force your junk on me! When I pay for a TV that means it's my property and I should be able to do and watch what I see fit. Never again.

Review from Samsung US
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Sep 14, 2020
Anonymous
1 out of 5 stars review

DO NOT BUY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ive had trouble with multiple apps not working including amazon prime all the way up until today. ive been fed up with this tv for awhile now. constantly just turning off, all around complete dissapointment. i wound up having to buy a firestick for a samsung 4k smart tv because the apps werent working properly. pretty pathetic for a “top dollar” company. like many other reviews ive read the tipping point for me was this random 8 inch black line that appeared on the right hand part of the tv. weve had it for 18 months, just like the other reviews said. whats pathetic is that ive had many many other tvs that werent house hold name brand that worked for me better in every sense of the word.

Review from Samsung US
Helpful?3YSITSBD1E3C13865923561