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Customer reviews for Samsung 65" Class 4K (2160p) Ultra HD Smart LED TV - UN65NU6950FXZA for
Samsung 65" Class 4K (2160p) Ultra HD Smart LED TV - UN65NU6950FXZA
4.1 out of 5 stars
stars
638 ratings325 reviews
  1. 5 stars64% (407)
  2. 4 stars12% (79)
  3. 3 stars5% (34)
  4. 2 stars4% (28)
  5. 1 star14% (90)
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Showing 221-230 of 325 reviews
Apr 13, 2020
Reviewer name: Disappointed
1 out of 5 stars
1 out of 5 stars review

Stopped Working 2 months after purchase

I bought this in Nov 2019 and almost right away there minor were issues that could be corrected by unplugging the and plugging it back in. More serious issues began and now the tv won't turn on. I've been in touch with Samsung support the entire time and they've been useless. When the smart service did work it was sluggish, and would constantly sign me out of my account. The HDMI inputs would stop working then start again. The TV is useless now, I hit the power button and the status light blinks and nothing happens. Absolutely do not buy and do not rely on the warranty

Review from Samsung US
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Aug 13, 2020
Reviewer name: rbecker
5 out of 5 stars
5 out of 5 stars review

Very Nice TV

when i purchased this tv it was at a very reasonable price and my other tv had died . i got this home and hooked it up and even easy to hook to my alexa as well. the picture is great and better hook up to my sound bar too . i didnt even realize the tv was a 2 yr old version but i am very happy with it and would recommend this to a friend

Review from Samsung US
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Aug 26, 2019
Reviewer name: tasco772
4 out of 5 stars
4 out of 5 stars review

Very happy so far

Ive been very happy with this TV so far. I dont have cable so I use it either with streaming services or watching dvd/bluray. Picture quality is great, settings are easy to navigate and configure. Took me minutes to get up and running when I first got it setup. The only thing I would change is having the ability to set a default app upon powering up the TV. I find myself having to constantly launch either youtube tv or netflix manually.

Review from Samsung US
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Jun 4, 2020
Reviewer name: Charles
5 out of 5 stars
5 out of 5 stars review

Great Tv so far

I actually just bought the Tv not long ago. I've owned a few 4K TVs in the past but this one is the best. Quality is great. Sound is great. Love the fact that has Apple Music, Apple TV and Airplay. Not sure what the complaints are. Also if this Tv last me a year or longer, I'm happy

Review from Samsung US
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Apr 18, 2020
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Affordable and works great

Not sure why so many people are compaining about this TV. Shipping aside, they must have messed up on their own. This is a great TV and works flawlessly and I have had it for a year and a half. I wish it had more HDMI cables but I knew what I was getting when I bought the TV. It connects to the WiFi effortlessly. Mounts easily too!

Review from Samsung US
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Apr 22, 2022
Reviewer name: Kiwibaby02
2 out of 5 stars
2 out of 5 stars review

Was great, until it wasn't

i purchased my un50nu6900b tv new in late 2019. it worked perfectly as it hung on my wall & just did what a tv should do. about 6 months ago, 1 of the hdmi ports stopped working. to connect a game system along with the firestick, i had to purchase an hdmi splitter to make that work. but it worked. then yesterday while watching a show, the entire right side went out. i can't see the right 25%. it's awful. i know i didn't pay a fortune for it. but it should last longer than 27 months. this is enough to turn me away from samsung tvs. i have an older lg in the bedroom mounted on that wall that i have had for at least 10 years plus it's moved across the state with me. never a glitch! i'm disabled and can not afford to buy new tv's every couple years.

Review from Samsung US
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May 3, 2019
Reviewer name: Aleksis
4 out of 5 stars
4 out of 5 stars review

Lacks several of the apps showed on the packaging!

Overall a good Smart UHD TV, given how inexpesive it is. I was impressed with the sound quality of the speakers. And the picture quality is also good. What I found dissapointing about it is that IT DOES NOT COME WITH SEVERAL OF THE APPS SHOWED IN ITS PACKAGING BOX, I felt misleaded about that, and there's is no way to install them even if you search for them on the TV's App Search.

Review from Samsung US
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Aug 6, 2019
Reviewer name: Petermik
2 out of 5 stars
2 out of 5 stars review

Don't buy this TV if you use a wireless connection

I bought this model based upon the recommendations I read online. We had buffering problems with the TV from the beginning. We finally bought a Netgear wireless extender thinking that would solve the problem. At first, it didn't. I worked with a Netgear tech assistant who suggested that we use the 5 ghz signal. We tried but the TV couldn't see the 5 ghz signal. It was then that I learned that this model only has a 2.4 ghz card and therefore can't receive the 5 ghz signal. We ended up having to use a wired connection from the Netgear extender so that the TV receives a 5 ghz signal from the router. I don't know how much Samsung saved by not installing a card that could receive both signals but it soured me on their brand. If I hadn't thrown away the box, I would have returned this to the store.

Review from Samsung US
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May 5, 2020
Reviewer name: Mikelp
2 out of 5 stars
2 out of 5 stars review

Less than 1 year old and issues arising

The picture is great and features ok. But the TV restarts at least every few hours for no reason. Also when first started loses volume on the program, need to change channels to get it back. Quite annoying for a premium TV. This may be my Last Samsung TV purchase.

Review from Samsung US
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Jun 19, 2019
Reviewer name: zeroinfinity2
2 out of 5 stars
2 out of 5 stars review

Constant WIFI connection issues.

Overall a great looking TV, when it stays connected. We have to reset the WIFI settings daily, sometimes twice or more a day. It doesn't make any sense. Every other WIFI device works fine on our Google WIFI mesh network. There's even a mesh router in the same room as the TV. Our XBOX, PS4, and Firestick have no issues connecting and they are all next to the TV. Why, then do we have to reset the TV's WIFI adapter daily? I cannot recommend this "Smart" TV for that reason.

Review from Samsung US
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reply from OBA

zeroinfinity2: Thank you for purchasing the Samsung 55” NU6900 4K Smart TV. I am sorry to hear that you are experiencing WiFi connection issues. Your router location and distance from the TV are important considerations -- having them both on the same floor with minimal interference blocking the signal (like a wall, etc.) will improve connection. You may also want to try wired LAN, if possible, since the connection will be faster and more reliable. Please reach out to us for further assistance. You can contact Samsung Customer Support at: 1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) 2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. - Samsung Solutions