Hi ACARUI01, Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer, stopped completely. We understand how important washers are especially if we are doing some laundry during our busy schedules. Don't worry, will surely notate your feedback about this matter for a better product in the future. I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience: Run calibration mode (Samsung Simulator) http://publish.samsungsimulator.com/simulator/03080ab1-e80d-4103-82f5-8580e0b96559/#!topic/before_you_start_(upper_washer)/run_calibration_mode_ Cycles, settings and features on your Samsung Washing machine https://www.samsung.com/us/support/answer/ANS00061937/ Samsung washing machine won't spin or won't stop spinning. https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level How to reset your washing machine. https://www.samsung.com/us/support/answer/ANS00087882/ Samsung washing machine error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/ If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144651841 Thank you for choosing Samsung. Have a great day. ^^Ross

Thank you for keeping us posted, Naveedc6. We're here to help you make your laundry experience better! When the washer doesn't stop spinning, click the link below for more details: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ To get the best results when you're doing laundry, it's important to consider the weight of each load that you're washing for better performance: https://www.samsung.com/us/support/answer/ANS00080262/ Choosing the wrong cycle for your laundry can cause errors, bad performance, or both. Learn more here: https://www.samsung.com/us/support/answer/ANS00061937/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145158167, to help our team pull up your information. Have a great day. ^Chrystel