Hello Jamjose, We appreciate you taking the time to leave us a review on your Samsung washing machine. You made an excellent choice for your home, and we are pleased to hear how happy you are! If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsunHellogsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). Thank you for being a Samsung customer! -Angelica

Hi ACARUI01, Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the washer, stopped completely. We understand how important washers are especially if we are doing some laundry during our busy schedules. Don't worry, will surely notate your feedback about this matter for a better product in the future. I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience: Run calibration mode (Samsung Simulator) http://publish.samsungsimulator.com/simulator/03080ab1-e80d-4103-82f5-8580e0b96559/#!topic/before_you_start_(upper_washer)/run_calibration_mode_ Cycles, settings and features on your Samsung Washing machine https://www.samsung.com/us/support/answer/ANS00061937/ Samsung washing machine won't spin or won't stop spinning. https://www.samsung.com/us/support/troubleshooting/TSG01000997/#make-sure-the-washer-is-level How to reset your washing machine. https://www.samsung.com/us/support/answer/ANS00087882/ Samsung washing machine error codes https://www.samsung.com/us/support/troubleshooting/TSG01002001/ If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144651841 Thank you for choosing Samsung. Have a great day. ^^Ross

Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

The washer plays an important role in keeping your clothes clean, Nik and Paul. Let's get the information you need to ensure your washer completes a cycle. The link below will guide you step by step to make sure the washer performs well and learn more by checking the hyperlinks and video. Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day, -Ernest-

Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.