[This review was collected as part of a promotion.] Bought my washer about 6 months ago. Have been hearing noises as it runs - like a tapping between the washer drum and the sides. Still working to get it checked out. Samsung is not helpful.

[This review was collected as part of a promotion.] This washer replaced our washer and its Vibration-Reduction Technology is better than our previous ones. Its quietness has been the best since we start using our washers.

[This review was collected as part of a promotion.] Best item! Quiet , efficient - I would buy this multiple times I need to

[This review was collected as part of a promotion.] So far this washer has been working good since we bought in November 2025

[This review was collected as part of a promotion.] I am used to a front loader, and this top load with agitator does not clean items as well as front loader

I didnt think it was possible to have so much distain for a appliance. I went from a old school washer to this one. I took a top load to be able to soak my white clothes. The washer will not work if the lid is open. If the turn off the washer and on again, it will remove the last water that was in it instead of continuing the washing. It is so wasteful. The most annoying features, the sound! It is impossible to turn the volume down or off. Whenever the process is over, there is a 30 seconds song! I hate it so much.

Balance %26 mold issues. We bought a top loader so we wouldn’t have to deal with mold ruining our clothes. A year later and we have mold! We have used the clean cycle and tried vinegar and baking soda. All that does is release more mold onto our clothing for the next cycles. Where is the mold (soap scum) hiding at in this washer? It’s so frustrating!

There are directions in the manual for cleaning the detergent drawer. These directions are not accurate. No matter what we do, we cannot remove the dispenser drawer from the washer. It is always coated in mold/mildew, especially on the fabric softener side, which is always half full of water. (The manual actually says it is normal for the tray to have water in it after a load. Yuck! I have a basting tool from the kitchen that I have to use to clean the water out of the tray before and after every load.) If it was just a basic tray, we might be able to clean it while it's still attached to the washer, but there are little parts to it that you can't separate and get clean. We've followed the directions in the manual, in YouTube videos, in Google searches, and nothing works. Also, we've had the issue that other reviewers have mentioned -- the unbalanced load. The washer doesn't really tell you the load is unbalanced. It just keeps repeating the rinse cycle indefinitely. You could go through sooooo much water if you start the washer and leave home. So you have to stay home and babysit your laundry. The only way to get through it is to force the washer to stop and then rearrange the very heavy, wet contents, until it finally decides it will go to the spin cycle. Terrible!

[This review was collected as part of a promotion.] Really sleek looking for a white washing machine! I wanted a cheaper washing machine that can do all the important things and this one fits the bill! It has self wash and even a reminder on when you should use that function to clean the washing machine! I got the agitator version, because I have always used that version and never had any issue. The washing machine is simple to use - you have presets to choose from or you can adjust the settings as you see fit. You can select different water level in case you want to conserve more water, or if you want more water so that you can let the clothes soak. Lastly, we love the soft-close lid!

[This review was collected as part of a promotion.] Appreciate the reduced noise levels. SmartThings app and user-friendly.