Hello there, We are glad to assist. Let's get your washer up and running! Here are some of our helpful links to make sure that your washer is working correctly. Loading your washer in your manual on page 28. The washer stops mid-cycle in your manual on page 48. Calibrate your washer in your manual on page 27. Manual link: https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf Calibration mode should be used right after installing your washer, when you adjust your washer, and when you feel that the weight detection (and amount of water per cycle) is inaccurate. Periodically performing this task only takes a few minutes. Before calibrating your washing machine, ensure it's nice, secure, and positioned where you want it. Install a Samsung washing machine in your home / Calibrate your washing machine: https://www.samsung.com/us/support/answer/ANS00051342/ Please watch this video; it will guide you on how load your washer; start and end it from (0:59 Use the appropriate cycle type - 3:02 Guidelines for load sizes) How to properly sort and wash your laundry: https://www.youtube.com/watch?v=R0HWsqn2ANo Should you need further assistance, Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, Please provide us with this reference number (1145757062) to help our team pull up your information. Have a great day, -Ernest-

Good day, We care about improving the performance of your washing machine. Let's look at solutions to get your unit working correctly. We suggest referring to the resources below to address a violently shaking washer. Please click the hyperlinks and watch the instructional video for tips. Samsung washing machine is shaking (see steps 2, 3, and 4): https://www.samsung.com/us/support/troubleshooting/TSG01001016/ Should a service request be required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146925225, to help our team pull up your information when you message us. Have a great day. -John

The washer plays an important role in keeping your clothes clean, Nik and Paul. Let's get the information you need to ensure your washer completes a cycle. The link below will guide you step by step to make sure the washer performs well and learn more by checking the hyperlinks and video. Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day, -Ernest-