Hello there, We understand how frustrating it is when a washer no longer spins correctly, even when empty. We’re here and willing to help. Please follow the guide below for concerns related to a washer that does not spin properly, and click on the embedded link for additional troubleshooting support: Samsung washing machine does not spin at all http://www.samsung.com/us/support/troubleshoot/TSG10003486/ If the issue continues after following the guide, please contact us so our team can review your situation and assist with next steps. You can reach us here: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152106265), so our team can pull up your information. Thank you! ^Joshua

Hello Kathy222! We are happy to hear that this unit is meeting your expectations and we thank you for your continued support and for choosing Samsung. ^Nic

Hi Gloria, Hearing what you experienced saddens us. Allow us to help you. We would love to speak to you directly to gather more information so we can assist you better. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  Please provide us with this reference number (1146855293) to help our team pull up your information when you message us. Thank you. -Kimberly