Thank you for reaching out to us. We’re sorry to hear that your cats were not thrilled with Purina Friskies Gravy Pleasers Variety Pack, Adult Wet Cat Food. We understand that every cat has unique preferences, and finding the right recipe can sometimes be a challenge. We’d appreciate the opportunity to learn more about your cat’s tastes so we can better assist you in finding a product they’ll enjoy. Please don’t hesitate to contact us through the following link: https://www.purina.com/contact-us. - The Friskies Team

We're very sorry to learn that our product arrived in this condition, and want to assure you that this is not typical of our products. We would like the opportunity to speak with you directly to provide additional assistance, as we sincerely value your support and loyalty. Please call 1(800)778-7462 from Monday to Saturday from 8am - 5pm CST, and we'll be happy to help. We look forward to hearing from you. - The Friskies Team

We're so sorry to hear that you received your cats' favorite Friskies Gravy Pleasers Variety Pack Adult Wet Cat Food in this condition. As consumers ourselves, we understand how upsetting and concerning this must be. Your feedback will be forwarded to the appropriate department for review. The quality and safety of our products, along with the health of pets, are our priorities. We carefully produce and package our products to ensure they reach consumers in excellent condition. We'd like to learn more about your situation and assist you further. Please call us at 800-778-8864. We're available Monday through Saturday from 8 a.m. to 6 p.m. CST, and we look forward to speaking with you.- The Friskies Team

We're very sorry to hear about your experience. We encourage you to contact Sam's Club's customer support team, as they are best positioned to assist you with specific delivery questions or concerns. You can reach them here: https://help.samsclub.com/?xid=ftr:help-center. We value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. – The Friskies Team

We sincerely apologize for the condition in which you received your Purina Friskies Gravy Pleasers Variety Pack, Adult Wet Cat Food. We understand how concerning this can be, and we regret any inconvenience this may have caused. Please know that we take great care in the packaging and handling of our products to help ensure they arrive in excellent condition. What you experienced is not typical, and we truly appreciate you making us aware. Please reach out directly to Sam’s Club support team at https://help.samsclub.com/?xid=ftr:help-center and they would be happy to look into this and assist you further. Additionally, you’re welcome to contact us at https://www.purina.com/contact-us if you have any questions about our products or need additional support. - The Friskies Team

We’re sorry to learn about your recent experience ordering Purina Friskies Gravy Pleasers Variety Pack, Adult Wet Cat Food, online. We strongly recommend contacting Sam's Club customer support at https://help.samsclub.com/?xid=ftr:help-center, as they are best equipped to assist you. We greatly appreciate your support, and if you have any other concerns, please feel free to reach out to us directly at https://www.purina.com/contact-us. – The Friskies Team