We’re sorry to hear that your cats didn’t enjoy the texture of the new formula in our Friskies Gravy Pleasers Variety Pack. We understand how important it is for your feline companions to love their meals, and we know that cats can be particular about texture and consistency. While our recipes are crafted to provide variety and balanced nutrition, we’re always listening to you, to ensure we’re meeting expectations. We’d love to learn more about your experience and help. Please reach out to our team at https://www.purina.com/contact-us -The Friskies Team

We're sorry to hear your Purina Friskies Gravy Pleasers Variety Pack, Adult Wet Cat Food came in this condition. We advise that you contact Sam's Club's customer support team at https://help.samsclub.com/?xid=ftr:help-center, as they are in the best position to assist you. We value your feedback and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Friskies Team

Thank you very much for bringing this to our attention. We're very sorry to hear that you received your orders dented and opened. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your experience and further assist you. Please give us a call at 800-778-8864. We're available Monday through Saturday from 8AM - 5PM CST, and look forward to speaking with you. –The Friskies Team