Thank you very much for bringing this to our attention. We're very sorry to hear that you received your orders dented and opened. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your experience and further assist you. Please give us a call at 800-778-8864. We're available Monday through Saturday from 8AM - 5PM CST, and look forward to speaking with you. –The Friskies Team