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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.2 out of 5 stars
stars
1,675 ratings1,653 reviews
  1. 5 stars63% (1,061)
  2. 4 stars19% (314)
  3. 3 stars6% (100)
  4. 2 stars3% (55)
  5. 1 star9% (145)

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Showing 461-470 of 1,653 reviews
Feb 5, 2025
Reviewer name: hfann
3 out of 5 stars
3 out of 5 stars review

Delivery is under the competitor standard

The fridge is simple. No fancy features that I don't need. I have nothing against the fridge. It is the delivery that I am not satisfied. They promised to text 30 minutes earlier so you can hurry home. They actually showed up 6 minutes after the text. They bumped and broke my flower pot while hauled away my old fridge. They refuse to switch the door to the side I would like to be opened. Which Home Depot delivery team gladly installed for me when they deliver my other fridge. I checked the basic installation fine print on the Sam's Club website and "Switching door open side" is NOT EXCLUDED from the service. So according to the team, the basic installation is just "plug in" the refrigerator. What a joke! I love Sam's Club and had been always satified with their services. But this was a substandard service.

Helpful?6XWQEFRR7UUF13865023214
Apr 21, 2026
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Refrigerator

[This review was collected as part of a promotion.] It's been\nDefective since i've gotten it over a year ago

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
reply from LG

Hi, Linda. Thanks for sharing what’s been happening with your LG Refrigerator. We appreciate the details about the unit not performing as expected since you purchased it, as this gives us helpful insight into how your specific LG product is operating. We want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your refrigerator‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Oct 22, 2023
Reviewer name: Bowlingnut68
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

I bought my refrigerator in April I really liked it, but after having it for only 5 months, I had to have the fan replaced. It is back to normal but I shouldn't have had to have it worked on so soon. Hopefully nothing else happens to it.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Oct 26, 2023
Reviewer name: Bungee15
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Fridge

I bought this fridge to hold my overflow. It is my garage and is working out perfectly. Already storing my wine and the freezer is filling up with deals.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Jul 21, 2022
Reviewer name: jjtom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great appliance

[This review was collected as part of a promotion.] Bought this as a secondary fridge/freezer and loving it. Grateful for the extra space and configuration--it really fits our needs.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Aug 25, 2022
Reviewer name: LGfanforeva
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] Love my LG refrigerator - bought this model because it fit the space, which was limited, but now I am so happy it was!

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Mar 30, 2023
Reviewer name: codyf365
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great but had a broken piece

Love the fridge so far but the first day after turning it on the shelf in the freezer shattered from the cold. LG sent a replacement very quickly and made the situation all good in a short time.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
reply from LG Social Media

It's great to hear that you had a positive experience with your LG 20 cu. ft. Top Freezer Refrigerator, model LTCS20020S. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. We also want to take this opportunity to thank you for your patience and understanding with the issues you have encountered. We really appreciate it. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you.^Danee

Jan 31, 2024
Reviewer name: joe1581
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A great 2nd refrigerator

[This review was collected as part of a promotion.] I only only had this LG 20 cu, ft, top freezer refrigerator for a month but I rated it as EXCELLENT because it was easy to install, no hassle with setup and its been working perfectly.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Aug 24, 2021
Reviewer name: pf1124
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great features!

[This review was collected as part of a promotion.] I bought this LG Refrigerator last week and so far love it! Spacious, quiet, looks great in my kitchen!

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Sep 26, 2023
Reviewer name: VeenaS1
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice appliance

I bought the refrigerator September 2. So far so good. I was pleased that the technician switched how the refrigerator and freezer doors opened as it made it easier for me. It holds a lot of items

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214