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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,665 ratings1,643 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (310)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 361-370 of 1,643 reviews
Aug 24, 2021
Verawang
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

The freezer door seal is weak

When we close fridge door the freezer slightly bumps open. It’s a top freezer and we dont slam the bottom door at all and fridge is level so that’s not the problem. The only reason we didn’t complain was waiting for delivery took forever during the summer and that isn’t LG’s fault. Tho am def disappointed in freezer door weight/seal.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Jan 22, 2024
Nick Florida
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great second refrigerator

[This review was collected as part of a promotion.] We bought this refrigerator about 6 weeks ago and so far it has been a perfect solution for what we were looking for. We keep the fridge in the garage and it provides us some overflow capacity and was perfect for the holidays. Fridge works well and seems to run economically.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Nov 13, 2022
Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Crap

[This review was collected as part of a promotion.] Bought my fridge a year ago, the door mount on my freezer broke, only keep a few bags of frozen vegetables stored there, so for this to break so easily is not acceptable. Unfortunately I didn't get the extended warranty, so I'm stuck with a broken new fridge

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from Social Media

We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Sep 18, 2021
Lee35
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Peacefully quiet

[This review was collected as part of a promotion.] I bought this refrigerator about a month ago to replace another brand I was unhappy with. This one is so quite I forget it’s there. I purchased as a back up refrigerator for my garage. It works great

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Apr 27, 2021
Jrh3650
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent

[This review was collected as part of a promotion.] We bought this a couple of weeks ago to have an extra refrigerator and have not been disappointed. There is plenty of room in the freezer and everything has been kept frozen at the default setting. There is also plenty of room in the fridge also! Highly recommend this refrigerator!

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Jan 16, 2021
Ron20
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very Happy Except......

[This review was collected as part of a promotion.] We have had this refrigerator/freezer for about 2 months. The size is perfect and we like the way we can store different size items on the doors. There are 2 things that could be better. One is that there is no light in the freezer, making it hard to find things at times. Second, we find that there is a lot of frost on things in the freezer at times. We check the manual troubleshooting guide and it said that would happen if the door was not closed well. We verified that is not the problem nor do we open it too often. It is a mystery.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Sep 25, 2021
Manford
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Do I need service?

[This review was collected as part of a promotion.] #1. The freezer door opens when I close the refrigerator door. The seal doesn’t hold. This is a major problem. #2. When I open the refrigerator door, it hits my foot. It is not elevated enough

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

May 13, 2023
ZAFLA
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very nice refrigerator with good capacity

Great refrigerator LG , plenty of space and draws, cools evenly top and bottom, the only thing missing was a light in the freezer, why was that not included , LG has excellent engineers! and I’m sure that the cost would have been minimal. This was my reason for the 4 stars , still a very good unit.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG Social Media

It's great to hear that you had a positive experience with your LG20 cu. ft. Top Freezer Refrigerator, model LTCS20020S. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. We also want to take this opportunity to thank you for your patience and understanding with the issues you have encountered. We really appreciate it. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you.^Danee

Apr 15, 2021
pjbengineer
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Decent low-end refrigerator/freezer

[This review was collected as part of a promotion.] Changing the door swing direction was significantly harder than it needed to be. Having to remove parts and turn then flip them around. Never had this much trouble getting a door swing to change - what should take less than 10 minutes took close to an hour - directions were not that great. Serious wasted space at the bottom of the refrigerator door due to bins sticking out too far. Redesign in the works, maybe??

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Jun 7, 2021
Charms12
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Nice fridge

There’s is not place for lunch meats and cheeses. It’s a nice fridge but you have to bend over to see it, like the freezer is at eye level. The entire fridge came scratched on the side. I talked with the delivery guy he said they aren’t packaged well and it happens all the time.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane