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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars1,656 ratings1,634 reviews
  1. 5 stars64% (1,056)
  2. 4 stars19% (308)
  3. 3 stars6% (97)
  4. 2 stars3% (54)
  5. 1 star9% (141)

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Showing 191-200 of 1,634 reviews
Jan 31, 2022
Csisterbell
1 out of 5 stars review

Verified Purchase

Surprisingly small inside

I bought this because the dimensions would work in my kitchen. My previous refrigerator was the same size, but had more room inside. This LG's crisper drawers are small and tight! Celery does not fit if you have other vegetables in the drawer. It has a super large top freezer which takes away from the refrigerator space. I would prefer more refrigerator space than freezer. Very disappointed in my decision to buy this refrigerator.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from Social Media

Thank you for taking the time to share your feedback Constance. This will be shared with our research and development team. ^Jennifer

Aug 26, 2023
Reazk
2 out of 5 stars review

Verified Purchase

Not so great

[This review was collected as part of a promotion.] We bought this refrigerator a little over a year ago. It had been working fine and suited our needs. I like how there is no computer type screen and how it is lo fi. But then it stopped cooling properly and it’s been a headache. We will need to rebuild one of the systems. Thankfully LG is paying for this, but we wouldn’t have bought the product if we knew we might encounter this problem.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from Customer Care

Hey there. We appreciate your time in leaving us a review regarding your 20 cu. ft. Top Freezer Refrigerator. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Anthony

Jul 18, 2023
Happy_in_Texas
4 out of 5 stars review

Verified Purchase

Classic Style Refrigerator - Just What We Needed

What's not to like? It's a top-freezer refrigerator just exactly the right width to fit through the door into our utility room. The shelves is the door are extra large, which is handy. I use a fridge thermometer and the temperature is even and stable everywhere on the shelves.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Dec 7, 2022
Donald Navy Veteran
5 out of 5 stars review

Verified Purchase

The most quiet efficient refrigerator I ever owned

[This review was collected as part of a promotion.] I purchased this refrigerator in October, it is so quiet you don't even know when it runs, Looks very nice and is easy to keep clean. I love not having handles protruding from the front. And the lighting inside is excellent. Best one I have owned in my 85 years.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Sep 30, 2022
LG LTCS 20020 S
3 out of 5 stars review

Verified Purchase

It has great lighting and plenty of room.

[This review was collected as part of a promotion.] I bought this a few months ago. It's working fine. Still have not got my ice maker going yet, I do wish it had a crisper drawer in it though. The people who came sat it up has not leveled it out right. Door to fridge doesn't shut all way and or closes too hard.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from Social Media

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki

Oct 8, 2023
hks23
3 out of 5 stars review

Verified Purchase

Door causes pain

This refrigerator is working well since I bought it. However, the lower door is too low whenever I open it. It scrapes my right foot, I then incur painful bruises and I have dropped dishes on the floor. My previous fridge door was higher and I never had this problem before.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from Customer Care

We read your feedback, and we apologize that the LG 20 cu. ft. Top Freezer Refrigerator (LTCS20020S) did not meet your expectations and caused you inconvenience. Your feedback is highly valuable to us, as it provides a fresh perspective that helps us improve our services and shape future product developments. We'd also like to know more about your concern. To do so, please send us a private message on Facebook or Twitter (X) using @LGUSSupport containing the product details of your unit, or you may also visit these link directly: http://spr.ly/6422uo71I and http://spr.ly/6423uo71L to check the basic troubleshooting guides on how to level your LG Refrigerator. We're looking forward to assisting you.

Feb 12, 2021
PTah the El Daoud
5 out of 5 stars review

Verified Purchase

Big! Big, big! Just for you. #1 excellent app

[This review was collected as part of a promotion.] Looked at many many fridges. L-G 20020 won award approval two times in two different shoppings. Female approval too. Easy to empty quick and clean fast. Quiet as mouse, no clicks or screamings from under. Outside superb. Fingerprints easy to wipe from plastic covers. Enough room for food for family of 19.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Feb 9, 2022
Jkaine
5 out of 5 stars review

Verified Purchase

Works as it should

[This review was collected as part of a promotion.] Received delivery few weeks ago. Plugged in and working great. Like the lights and the glass shelves. Extra fridge so doing what we need. Nothing fancy. Odd without handles but actually nice and you get used to it.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Jun 7, 2021
Charms12
2 out of 5 stars review

Verified Purchase

Nice fridge

There’s is not place for lunch meats and cheeses. It’s a nice fridge but you have to bend over to see it, like the freezer is at eye level. The entire fridge came scratched on the side. I talked with the delivery guy he said they aren’t packaged well and it happens all the time.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Jun 23, 2023
NJkid
3 out of 5 stars review

Verified Purchase

Reversing the doors

[This review was collected as part of a promotion.] Fridge was good until we reversed the doors. Relying on guidance meant we missed a critical detail. During a redo of the door install it was discovered that a washer had to be better positioned and the middle hinge pin had to be removed from its frame and inverted.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from Social Media

Hi, NJkid. Thanks for reaching out. Hopefully you were able to get a solution with the positioning of your units. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly