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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,665 ratings1,643 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (310)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 171-180 of 1,643 reviews
Jul 15, 2023
art44
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Frustrating

Had to call for a repair crew because left leveler would not move and product couldn't level. Repair person struggled to finally get leveler to move. Appeared to resolve problem initially, but now still having problem getting doors to close by themselves.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG Social media

Hey there. Thank you for reaching out to us regarding the issues you've encountered with the leveler and door closure on your LG product. We apologize for the inconvenience and frustration this has caused you.We understand the importance of having a properly leveled appliance and doors that close smoothly. We apologize for the initial difficulty you experienced with the left leveler and are glad to hear that the repair person was able to get it moving, initially resolving the problem. However, it's concerning to hear that you are still facing challenges with the doors closing on their own. This is not the experience we want for our customers, and we want to make it right for you. To ensure that this issue is thoroughly addressed, we recommend scheduling another service appointment with our repair team. They will be able to further investigate the problem and take appropriate steps to ensure that your doors close smoothly and function as intended. To schedule a service appointment or discuss this matter in more detail, please reach out to our dedicated support team at @LGUSSupport on Facebook or Twitter. They will assist you in arranging the necessary service and provide any additional support you may require. Once again, we sincerely apologize for the inconvenience caused. Your satisfaction is important to us, and we are committed to resolving this issue promptly and effectively. Thank you for choosing LG, and we appreciate your patience as we work towards a resolution. ^Danee

Oct 28, 2021
LG fridge 2021
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Had it for 9 months and it stopped working

[This review was collected as part of a promotion.] I bought this in January 2021. It stopped working and although it has been fixed. Trying to get a repair person to come out was inconvenient. We both work and they did not work around our schedule. My husband had to take time off of work to accommodate them. You would think it would be the other way around. Also had to throw out hundreds of dollar of food on a fridge that is less then a year old. Very unexpected. I will not be purchasing an LG product again.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Apr 5, 2022
Pumpkins
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I really like my new LG refrigerator!

[This review was collected as part of a promotion.] This refrigerator gives me plenty of room, wide door space for a gallon of milk, and lots of bottles and condiments! The LED light inside brightens up the unit immensely! The freezer gives me plenty of space, and I like the shelf for a second layer of items so it is not packed under everything and can't be found!

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Jan 9, 2022
Mukti
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Exactly what I was looking for!

[This review was collected as part of a promotion.] This is a simple, efficient, roomy refrigerator. I had the french style double door fridge before this, and it appeared stuffed all the time plus could not see clearly in the freezer. This is unlike that style in so many ways. It is very roomy and well lit, maintains temperature in both fridge and freezer perfectly. This fridge is highly recommended.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Jan 4, 2022
MTN Georgie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great little fridge

[This review was collected as part of a promotion.] Bought this to replace an 22 year old side by side in our garage....this little fridge has more room than the old one and a lot smaller foot[print. did not get an ice maker cause just wanted extra room for storage. Highly recommend this product if you don't need a lot of fancy features !

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Jan 11, 2022
Gracetx98
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect fridge for our game room!

[This review was collected as part of a promotion.] We bought this so that we could have a fridge in our game room. It’s is perfect for that. Holds a tons of drinks. Worked perfect as our back up fridge for food during the holidays. I wouldn’t want it to be my main fridge but I love it for the game room!

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Sep 28, 2022
V Lem
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect fit for our needs

Bought this fridge to replace an older one during a remodel of our summer cabin. This fridge was absolutely the correct size we needed for the space we had available. Yes LG makes bigger, fancier, more expensive units but this absolutely fit the bill. Thanks for having a selection of smaller units.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Sep 25, 2021
Manford
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Do I need service?

[This review was collected as part of a promotion.] #1. The freezer door opens when I close the refrigerator door. The seal doesn’t hold. This is a major problem. #2. When I open the refrigerator door, it hits my foot. It is not elevated enough

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Aug 19, 2021
Crevar
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Still waiting

[This review was collected as part of a promotion.] I am still waiting for the missing front adjusting foot been 2 months now, the fridge does look lovely with the block of wood I placed to stablize the unit. I sure do point that out to everyone that visits

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane

Dec 29, 2021
HettyB
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Slick design

[This review was collected as part of a promotion.] I really like the look of it. The door shelves are large and really cool looking. The only complaint I have is I miss having a door handle-the front smudges a lot. I find myself wiping the door several times a day. But other than that a great fridge.

Review from lg.com
Helpful?1QJF566W4K0H13865023214