Hey there. We would like to get more information about what is going on with your fridge so we can best assist you and help you enjoy your purchase for years to come. Please send us a private message on social media at @LGUSSupport with your contact details and model number. Our teams would be more than happy to lend you a helping hand. We look forward to hearing from you! *Josh

Hey there! Thank you so much for bringing this to our attention. We want to make sure that you and your LG refrigerator are taken care of so we can get it back up and running at 100%. Please send us a private message on social media at @LGUSSupport with your contact information and model number. We'll be more than happy to help you out with this! ^Joslyn

Hi Dorock, thank you for sharing your experience with the LTCS20020W. It’s great to hear your new refrigerator has been such a perfect replacement and that the quiet performance and reliable operation are living up to what you expected from LG. We’re glad it’s been a smooth upgrade for your home. For further support, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich

Hi, Randy. Thank you for sharing your experience with us. It’s wonderful to hear that your LG Refrigerator (LTCS20020S) model is the perfect fit for your kitchen and that you’re enjoying its quiet performance and clean, modern look. This top‑mount refrigerator is designed with spacious interior storage, humidity‑controlled crispers, and energy‑efficient cooling—making it a great everyday performer for busy households. To keep your unit running at its best, we recommend checking that the refrigerator and freezer vents are not blocked, allowing proper airflow for consistent cooling. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy