Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator

Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for

LG 20 cu. ft. Top Freezer Refrigerator

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4.3 out of 5 stars

stars1,656 ratings1,634 reviews

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Dec 11, 2020

GRCon

5 out of 5 stars review

We love the refrigerator

[This review was collected as part of a promotion.] We purchased the refrigerator a few months ago and we love it - great size, energy efficient and quiet to operate.

Review from lg.com

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Dec 6, 2020

TOME55

1 out of 5 stars review

Bad Bad Bad

This was bought as a group to fill up a kitchen remodeling project. From day one 03/07/2020 every time you close the lower door the freezer door opened. Thus causing unnecessary temperature problems and icing up of freezer.

Review from lg.com

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reply from LGE Social Media

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. ^Daphane

Dec 29, 2020

Harry O

5 out of 5 stars review

LG Quality

[This review was collected as part of a promotion.] We are very pleased with our new LG refrigerator freezer!! Great product, definitela a quality product as well!!

Review from lg.com

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Dec 27, 2024

Randal

2 out of 5 stars review

Cools well but shelves are flimsy

Bought in April 2023 the plastic frame around the glass shelves have cracked. LG warranty claims its out of warranty even though Sams Club says it has a 2yr warranty.

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reply from LG Digital Customer Care

Hi, Randal. Thank you for sharing your experience with LG Refrigerator (LTCS20020S) model. We understand your concern about dealing with issues like the cracked plastic frame, especially when you're still within the expected warranty period. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. Since you've mentioned the warranty discrepancy, we'd like to help resolve this for you. Please send us a private message on social media @LGUSSupport with your purchase details and warranty information, and our team will investigate further to ensure we find the best solution for you. ^Juvy

Sep 7, 2024

Miguel knows what is good

5 out of 5 stars review

LG 20.2 cu.ft. Refrigerator Is Excellent

[This review was collected as part of a promotion.] I purchased my new LG 20.2 cu.ft. freezer-refrigerator 3 weeks ago and am very happy with it because it works great (as expected); totally much better than my old refrigerator

Review from lg.com

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reply from LG Digital Care Team

Hi Miguel, we understand how pleased you are with your LG LTCS20020S Top Freezer Refrigerator, and we appreciate you sharing your experience. It’s great hearing that after three weeks it’s delivering the strong, reliable cooling you were expecting and performing far better than your previous unit. This model is built for consistent temperature control and everyday dependability, and your feedback highlights that well. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Dec 28, 2020

Harry Kidd

5 out of 5 stars review

Roomy freezer

[This review was collected as part of a promotion.] The door shelves are roomy, the handles on the veggie crisper drawers are handy. Also like the LED lighting.

Review from lg.com

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May 29, 2024

2 out of 5 stars review

works good till the end of warranty!

starts to having issue right on the end of warranty. omg, do they have a timer on this thing////??

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reply from LG Digital Customer Care

Hi, there. Thank you for taking the time to review the LG Refrigerator (LTCS20020S) model. We're sorry to hear about the issues you experienced towards the end of the warranty period. We aim to offer reliable, high-quality products that meet our customer's needs and expectations. We would like to assist you further in resolving the issues you encountered. Please reach out to us on social media @LGUSSupport so that we can better understand the problem and find a solution for you. ^Juvy

Dec 11, 2020

rcbusiness

5 out of 5 stars review

nice upgrade

[This review was collected as part of a promotion.] great fridge, no issues, electric bill dropped 40 dollars the first month. thanks

Review from lg.com

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Sep 15, 2024

bidder1

5 out of 5 stars review

[This review was collected as part of a promotion.] love my new LG refrigerator, storage space is good

Review from lg.com

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reply from LG

Hi! We appreciate your wonderful feedback on your LG Refrigerator, and it’s great to hear how much you’re enjoying the look and the roomy storage this LG unit offers. A stylish design paired with practical space really makes a kitchen upgrade feel complete! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Nov 23, 2024

Barb54

1 out of 5 stars review

Just ok

[This review was collected as part of a promotion.] Cheaply made. Everything is plastic. No deli drawer.

Review from lg.com

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reply from LG Digital Care Team

Hey there Barb! We appreciate you sharing your experience with us about your LG refrigerator. Our goal is to always provide you with top-quality products that are built to last and have amazing features for you to enjoy. We'll be sure to share your words with the proper teams so we can continue to improve and work towards that goal. If you ever need anything in the future, please feel free to reach out to us on social media at @LGUSSupport, and we'll be ready to help! *Josh