Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator

Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for

LG 20 cu. ft. Top Freezer Refrigerator

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4.3 out of 5 stars

stars1,656 ratings1,634 reviews

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Aug 5, 2024

chrislind33

5 out of 5 stars review

LG, the best I have ever had.

So many years since I bought a new refrigerator. So quiet. Keeps the proper temperature constantly. Looks so good in the kitchen. Love the glass shelves, no more wire shelves. Exactly what a refrigerator should be in every way..

Review from lg.com

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Oct 18, 2024

Mary2181

3 out of 5 stars review

Basic, no frills refrigerator

Basic fridge with no bells and whistles. I only bought it because it was the only available product that fit into the space in my kitchen. I don't like a top freezer, but it will do.

Review from lg.com

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reply from LG Digital Care Team

Hey Mary! Thanks for your honest review of your LG fridge. We continuously strive to improve by providing high value so our customers can get the most bang for their buck—even with our smaller models. Your feedback is appreciated, and we're happy to hear that the unit is serving you well! We'd love to help out in the future when it comes time to upgrade your fridge to a bigger model, once the space allows for it. If you ever need help in the future with your LG fridge, you can find us on social media @LGUSSupport. Give us a tag or send us a message—we'll be happy to help out! *Joseph

Dec 15, 2020

MsKBarnes

5 out of 5 stars review

Great Product!

[This review was collected as part of a promotion.] I bought this 6 months ago and I love it. I've always been a fan of LG products but this refrigerator is all I've wanted plus more. Keeps my food and beverages cold and fresh.

Review from lg.com

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Apr 24, 2021

forgt it 2

5 out of 5 stars review

Great price....great frig.

[This review was collected as part of a promotion.] Couldn't be happier with our decision to buy the LG. Got a great price on a beautiful unit that runs great and is laid out inside to please the retired professional chef in me.

Review from lg.com

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Mar 8, 2024

Mikki

1 out of 5 stars review

I had the fridge 2 months and it quit working.the closest lg repair person is 4 hrs. Away.i am on phone now to request a replacement I would give 0 stars if I could beware do not buy LG products

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reply from LG Digital Customer Care

Hi, there. We would like to express our gratitude for reviewing your recent experience with our LG Refrigerator (LTCS20020S) model. We understand the frustration caused by the unit's malfunctioning, especially if the closest repair person is far away. Please know this is not the quality and longevity we strive to deliver as we strive to provide reliable, durable, high-quality products. We want to ensure you have a refrigerator that meets your needs and expectations. We recommend contacting Sam's Club customer service at 888-746-7726 for immediate assistance. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Dec 18, 2020

your kidding

4 out of 5 stars review

sharp looking refrigerator

[This review was collected as part of a promotion.] I bough a month ago and so far my only complaint is that it does not have any light in the freezer.

Review from lg.com

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Dec 22, 2020

CoreyA38

5 out of 5 stars review

Great Product experience!

[This review was collected as part of a promotion.] I bought this at the beginning of December. I have loved its storage space and great coolling and lighting.

Review from lg.com

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Dec 4, 2020

kmedaris

1 out of 5 stars review

Not a great choice

Unpacked the unit and plugged it in. Started blowing breakers about once a day and the freezer will not get cold enough to freeze. Should have spent a little more and bought a better unit. You would think that it would last longer than a few days.

Review from lg.com

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reply from LGE Social Media

We hate hearing that you had this problem with your unit and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused ^Daphane

Sep 7, 2024

LMark

5 out of 5 stars review

Economical and quiet.

[This review was collected as part of a promotion.] I bought this refrigerator to lower my electric bill. I find that it does not run nearly as much as my old refrigerator and it is very quiet.

Review from lg.com

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reply from LG

Hi, Mark! We’re glad to hear your LG Refrigerator is helping you save energy while keeping things wonderfully quiet. It’s always a win when a new appliance brings comfort, efficiency, and a lighter electric bill all at once! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Dec 31, 2024

Su71

4 out of 5 stars review

Great freezer, okay refrigerator

[This review was collected as part of a promotion.] Freezer works great. Refrigerator has to be set on thecoldest setting to keep food safe. Concerned about what happens as fridge ages

Review from lg.com

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reply from LG Digital Care Team

Hey Su! We appreciate you sharing your LG Fridge experience with us. 😊 It’s great to hear that your freezer is working well. As for longevity, we want to reassure you that your LG appliance is backed by a robust warranty, including one-year general parts and labor coverage, 5 years of coverage for the compressor and sealed system [Parts & Labor], then a subsequent 5 year Linear Compressor coverage years 6-10 [Parts]! 🛠️ Should you ever need help, our teams are always here to help ensure your fridge runs smoothly for years to come. If you have any questions or need help, don’t hesitate to reach out to us on social media @LGUSSupport! Thanks for being a part of the LG family! 💙 *Joseph