Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator

Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for

LG 20 cu. ft. Top Freezer Refrigerator

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4.3 out of 5 stars

stars1,656 ratings1,634 reviews

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Jan 2, 2021

Henry le Saint

4 out of 5 stars review

Cool fridge

I bought this fridge 2 months ago so far so good, it keeps food, milk & vegetables fresh for a period of time. Space inside is good although I wish the lights where directed a bit toward the back do you could see inside the back of the fridge. In addition, the door of the freezer section doesn't close as tight as the refrigerator portion. Overall it's a good fridge & I like the fact there are many cooling vent with different directions inside. I wish the temperature control was digital. Good job LG.

Review from lg.com

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Apr 10, 2021

hotskoz

5 out of 5 stars review

Love this fridge!

[This review was collected as part of a promotion.] When our old fridge up and quit after an adequate life I went on the web and looked for what I could find. I was pleasantly surprised that, even though I bought his sight unseen, I had made a very good choice. Very attractive and the footprint is the same as our old fridge yet we have much more inside space. The LED lighting is miles ahead of the old one bulb incandescent. The door racks are sturdy and wide in both fridge and freezer sections. Very pleased.

Review from lg.com

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Dec 15, 2020

Buyer7322

5 out of 5 stars review

Exactly what I was looking for

[This review was collected as part of a promotion.] My very old clunker of a fridge gave out. This refrigerator offers the same amount of refrigerated space and is smaller. I like the veneer on the outside and it makes ice cubes way faster than my old fridge.

Review from lg.com

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Aug 6, 2025

maryberry

1 out of 5 stars review

broken item

this item is junk it did not work in the cooling air in the botton at all

Review from lg.com

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reply from LG Digital Care Team

Thank you for your review, that’s not the performance we expect you to experience, and we’d like to help. Send us a message with your model number, and a brief description of the issue through social media @LGUSSupport. We'll assist as best we can! ^Jose

Jun 6, 2023

chutimama

5 out of 5 stars review

Wide, big and spacious refrigerator

This is a great product with enough space. I put this in my basement for storing extra overflow stuff from my main floor refrigerator.

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reply from LGAnswers

Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.<br />`Jai

Sep 10, 2021

genek54

3 out of 5 stars review

Basic refrigerator with moisture buildup

Basic features. No ice maker. The top shelf doesn’t get enough light. Worst of all – have been having moisture buildup in the main section. It’s a brand new unit. Tried different options, still having moisture. Somewhat disappointing.

Review from lg.com

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reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Oct 14, 2024

RAS14

5 out of 5 stars review

Super Quiet!

[This review was collected as part of a promotion.] I bought this refrigerator almost a month ago now and it has been a top shelf purchase. It had a great deal of shelf space and is "super" quiet compared to my old refrigerator.

Review from lg.com

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reply from LG Digital Care Team

Hi there, thank you for sharing your experience with your LG 20 cu ft Top Freezer Refrigerator in Stainless Steel, model LTCS20020S. It is great to hear that it has been such a strong purchase for you. The generous shelf space and the very quiet operation are two things many people appreciate about this model, and it sounds like both have made a noticeable difference compared to your previous refrigerator. If you ever need assistance, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Dec 22, 2020

Honolulu Girl

5 out of 5 stars review

Impressed with potential features.

[This review was collected as part of a promotion.] Got this a month ago. Works well. Got the base model, but am impressed with potential smart features.

Review from lg.com

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Jul 23, 2024

Cali Beach

5 out of 5 stars review

Very Quiet!

We plugged this refrigerator in when it arrived and it cooled immediately. The best part is how quiet it is when running. We have to put our hand on the side to feel it running because it is sooo quiet. Very happy!

Review from lg.com

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reply from LG

Hi, Cali. Thank you for sharing your experience with the LG Refrigerator (LTCS20020W) model. It’s wonderful to hear that it cooled immediately after plugging it in and that the quiet operation stood out to you. This model is designed with efficient cooling technology and a smooth, low‑noise compressor, which is why it runs so quietly you barely notice it. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Jan 4, 2025

SAGP68

5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I bought this brand of appliance because I have always been happy with LG products. This refrigerator does not disappoint.

Review from lg.com

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reply from LG Digital Care Team

Hey there! We always aim to impress when it comes to enjoying your LG refrigerator, and we're happy that you've been enjoying it. Feel free to reach out to us on social media at @LGUSSupport should you ever need help in the future! *Josh