We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane

Hi, Linda. Thanks for sharing what’s been happening with your LG Refrigerator. We appreciate the details about the unit not performing as expected since you purchased it, as this gives us helpful insight into how your specific LG product is operating. We want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your refrigerator‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi, Yvonne. Thank you for sharing your experience with your LG Refrigerator (LTCS20020S) model. We understand how important it is for your appliance to remain reliable, especially when food preservation is at stake.<br /><br />One helpful step is to perform a reset by unplugging the refrigerator for 5 minutes and then plugging it back in. This can sometimes clear the control board and restore cooling. Additionally, check that the condenser coils are clean and free of dust, as buildup can cause unusual sounds and reduced cooling efficiency. For more guidance, visit https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542. If the issue continues after these steps, please send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com so we can assist you further. ^Juvy