Thank you for taking the time to provide us your feedback. ^Sandy

We hate hearing you are having an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. We’d like to gather more information to see if we can help. Contact LG Customer Support via private message on Facebook or Twitter @LGUSSupport and use #VOC in your first message to our social media support team. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service, replacement or return authorizations. We apologize for any inconvenience this has caused. ^Daphane

We're sorry to hear that you're dissatisfied with your refrigerator. Your feedback is important to us. Please send us a private message on Facebook or Twitter at @LGUSSupport, our support team will work with you to address your concerns and find a solution. ^Jayne