Hi there, First and foremost, we would like to thank you for taking the time to provide feedback on your experience with LG. We genuinely value every review, as it helps us identify areas for improvement and continually strive to provide exceptional service. Although our goal is to leave you satisfied, clearly we've missed the mark. Moreover, we'd love the opportunity to regain your trust and business as we use your feedback to update and improve the quality of our LG brand products and services. ~Tanisha

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Hi Jamiko, thank you for sharing your feedback. It’s great to hear your LG 20 cu. ft. Top Freezer Refrigerator LTCS20020S is looking sleek in your space and performing well so far. A sturdy build and reliable cooling make a big difference day‑to‑day, and we appreciate your recommendation. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️