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Customer reviews for KidKraft Overland Heights Wooden Swing Set with Monkey Bars for
KidKraft Overland Heights Wooden Swing Set with Monkey Bars

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Showing 11-20 of 67 reviews
May 26, 2022
Jenn
4 out of 5 stars review

Verified Purchase

Great quality! Needs work on packing/instructions

It seems to be great quality and my 3 yo grandson loves it? We did make 1 alteration. The only way to get in the ground level playhouse is by going under the slide. So we took one ground back panel and put door hinges on it with a latch. It also gave him something else to play with. Plan on 8-10 hour of solid work putting it together. You’ll need minimum of 2 people, 3 people would be ideal. My biggest complaint is they need to do a better job on packing and instructions. The parts are all over the place. No one section is in one box. You may have one part in this box and that part in a different box. And you have to dig to find it. Nothing tells you where to find them. There should be two sets of instructions. One for experienced builders and one for amateurs. My fiancé is an experienced builder and he said with having experience there were easier ways to put it together. Only reason I have 4/5 stars is bc of the way they have it packed. It’s difficult to find stuff. The equipment is great!

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Jun 3, 2022
Aly Z
4 out of 5 stars review

Verified Purchase

Be ready to spend some quality time building this

Be ready to spend some quality time building this. Arrived in 6 boxes on a pallet. Had forklift damage to 2 boxes. Couldn't tell what was damaged until it was opened. Customer services was NO help. Once opened, it didn't go by box for building- best to lay out all of pieces, which are numbers numerically and go along with directions. Before completing s step make sure to read a step or two ahead to help for clarification. Overall the kids were happy.

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Jun 12, 2022
Bre
5 out of 5 stars review

Verified Purchase

So cute

Very cute playhouse for my two year old. She is able to fit her feet in the slats on the rock wall to get up by herself. The monkey bars are pretty small but I’m happy with everything else. My husband and FIL worked very hard for a full day but they got it up no major problems.

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Mar 5, 2024
VS
4 out of 5 stars review

Verified Purchase

Good. Not great.

Some holes didn’t line up. There are several packages of hardware that was mislabeled. There were different bags with the same hardware vs one bag with all the same hardware. Wood staining is very superficial. For being a children’s play toy there were a lot of splinters. Website is not very user friendly but once I got to customer service, it was a breeze. Customer service rep Blake made a fast and easy process of ordering parts that were damaged upon arrival.

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Jun 16, 2022
Ken
5 out of 5 stars review

Verified Purchase

Fun for the kids

Great value for the price

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Mar 21, 2024
Angel
5 out of 5 stars review

Verified Purchase

My kids are 3,4, & 8.They have some space too grow

Very easy to build. Was missing some parts & they were sent very fast to us! My kids enjoy playing all the time!

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Jun 14, 2022
Cindy
5 out of 5 stars review

Verified Purchase

Great Play Set

This swing set is great. My grandchildren love it! It does take quite a bit of time to assemble. It took my 2 sons a full day to assemble the swing set, but it was worth it.

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Jan 6, 2023
hhud
4 out of 5 stars review

Verified Purchase

Swing Set

It is a great product, how ever it came in damaged on one panel. Replacement parts can't be ordered. Sam's club gave me enough discount to cover the damage and fix it instead. My grandson was very happy on Christmas day.

Helpful?6Y5CQN7GJAE813864374903
reply from KidKraftExpert

We're very sorry to hear that your playset arrived with damaged parts! Please send an email to customerservice@kidkraft.com, and we can get replacement parts sent out to you immediately. -The KidKraft Customer Care Team +1 (800) 933-0771 #11001

May 9, 2023
Grandma
4 out of 5 stars review

Verified Purchase

Grandsons love it

Grandsons love it. My son-in-law had to open 4 boxes to find the instructions. Then you have to go through every box to find parts that go together. Packing could use some improvements. But the the main thing is the boys are enjoying it.

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Mar 4, 2024
Joe Schmoe
3 out of 5 stars review

Verified Purchase

Not the best but not bad

Instructions are not perfect but workable. Materials are labeled wrong so it’s confusing. Definitely takes 1 person 15 hours. Probably more if not a skilled laborer.

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reply from KidKraftExpert

Oh no! We're so sorry that the assembly process was frustrating. Our Customer Care team is always available to help with any assembly issues or questions that you might have. Feel free to contact us at customerservice@kidkraft.com! -The KidKraft Customer Care Team +1 (800) 933-0771 #01001