We're very sorry that these are not as easily removed and replaced as they should be. Our products go through numerous quality checks and we try our very best to ensure that each meets our high standards. Your loyalty is appreciated, and we’d like to gather some details for a closer look to help with this. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

We appreciate you sharing this suggestion and feedback, Mon. It's very important to us that you get a safe start to your daily routine, and we're sorry your brush heads cause drooling for you. We perform extensive studies to provide oral care products our consumers can trust, and we take feedback like this seriously. Discontinue using these refills, and we'll share your report with the Safety Team, who would like to learn more about your routine so we can help. To discuss your experience and other brush heads that may be better for you, please call us at 1-800-566-7252, M - F, 9 am to 6 pm EST.

Chris, we understand how important it is to keep smiles healthy, and we're sorry to hear your iO Ultimate Clean Brush Heads don't feel like they're cleaning and feel too soft. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, so we'll be sure to share your comments with the rest of our team. We'd love to help you get back to your regular oral care routine and help you find a replacement brush head that's right for you. Please give us a call at (800) 566-7252.