Thank you for sharing that the Oral-B iO brush head replacements didn't fit your toothbrush, Bev. The Oral-B iO brush heads are designed to fit only Oral-B iO toothbrushes, and will not fit other electric toothbrushes. We'd like to learn more about your experience, and help provide some brush head replacement recommendations. When you can please give us a call at (800) 566-7252.

We're disappointed to hear this, since we never want to leave anyone feeling less than impressed! We do understand that preferences vary, so we'd like to learn more about your wife's experience and help. Please have her give us a call at (800) 566-7252.

We can certainly understand your disappointment with not receiving your order, and would like to help. We recommend reaching out to Sam's Club, as they can help you best with your missing order. When you have a moment, please give them a call at 1-888-746-7726.