Thank you for your feedback. We’re sorry to hear that you’re not a fan of the handle. When designing our products, we conduct extensive research and consumer testing to create features we believe you'll appreciate. We know that preferences vary, so we’ll share your comments with our team, as it helps us continue to improve. We’d like to learn more and help you find a brush that meets your oral care needs. Please call us at (800) 566-7252 so we can assist you further.

Thank you for taking the time to share your feedback with us. We apologize that the bristles of our Oral-B Pro-Health Advance Toothbrush don’t feel soft and cause you to bleed every time you use it. We’ll share your message with our Safety and Quality Teams. The bristles of a new toothbrush may initially feel harder than those of your previous one, which has likely been used for three months or more. The new toothbrush should begin to feel softer after repeated use. Always remember that when brushing, you don’t need to apply pressure; let the toothbrush do all the work. Our toothbrushes undergo rigorous checks, and we strive to ensure that each one reaches you in perfect condition and is safe when used as directed. We're so sorry that wasn't the case with your purchase. Your safety is our top priority. Since this toothbrush causes bleeding, we recommend that you discontinue using it if you haven’t already done so. We want to learn more so we can best assist you and help you find a toothbrush that works best for you. Please call us at (800) 566-7252.

We never want you to feel disappointed when investing in a new toothbrush, so we're sorry you're unhappy with the Oral-B Pro-Health Advanced Soft Bristled Toothbrushes. We carry out extensive research and consumer testing when designing our products. Our toothbrushes are designed to be comfortable and easy to use for a wide variety of consumers. However, we understand everyone has different dental needs and preferences, so we greatly appreciate your feedback and would like to learn more about your experience and see how we can help further. When you have a chance, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're disappointed to hear the bristles were not as soft as expected, and it's not the experience we want you to have. Our toothbrushes go through many quality checks, and we try our very best to make sure they reach you in perfect condition. Initially, the bristles will feel harder than your previous one, which has been used for 3 or more months. By not applying pressure while brushing, you can let the brush do all the work. We're happy to help you; please call us for assistance at 1-800-566-7252. We’re open 9 AM — 6 PM EST, Monday – Friday. Hope to hear from you soon!

We're sorry you're not able to find the medium hard Oral-B ProHealth Advanced Manual Toothbrushes at your local Sam's Club, Charles. Vendors select the products they'll sell, so it would really help to reach out to your local store manager and ask for assistance. Call Sam's Club for more help. Their number is 1-888-746-7726.