Hi there, Rob. We're incredibly sorry to hear that you found our bristles stiff and uncomfortable. This isn't what we expect when using minimal pressure, so we appreciate your review and feedback. We'd love to make a report to our team, and ensure your suggestion is heard. Please call us at 800-566-7252.

We're sorry to hear that you feel this way, as a lot of thought goes into creating features that we think you'll like. However, we certainly understand that preferences can vary, and your feedback will be passed along. Please give us a call at (800) 566-7252 so that we can learn more.

We appreciate you taking the time to let us know how you feel. If you have any questions or would like to share more, give us a call at (800) 566-7252.

We understand that the preferences of our consumers can vary, and we do our best to offer a variety of toothbrushes in the hopes you will find a product that you will love, Austin. All of our products go through extensive testing to ensure their safety and performance, and we are disappointed to hear that you experienced discomfort with your use of our Oral-B Pro-Health Advanced Manual Toothbrush. We are sure that this goes without saying, but we do recommend discontinuing the use of the product. While this brush did not work for your preferences, we would like to recommend giving our Oral-B Brilliance Whitening Toothbrush a try, as it comes with extra-soft bristles. We would love a chance to learn more about your experience so we are better able to assist you, as well as gather some additional information for our Quality and Safety Teams, and encourage you to give our team a call at (800) 566-7252.

Thank you for bringing this to our attention. Be assured that all of our toothbrushes are safe when used as directed. We always suggest using a gentle strokes. Let the brush do the work. Be assured your feedback about the bristles has been shared with our team, but we ask you give us a call if you have a negative brushing experience. We can be reached at 800-566-7252.

We're so sorry to hear about this experience with our Pro Health Advanced Toothbrushes, Deborah. Your comfort and oral health are our top priorities, and we do lots of testing to ensure that our products are safe to use as directed and meet our high expectations. We don't want you to experience any more gum discomfort, so we recommend discontinuing use of these brushes. We'd like to gather some information for our Quality and Safety Teams and do our best to make this experience up to you. Please give us a call at (800) 566-7252.