Hi there, Rob. We're incredibly sorry to hear that you found our bristles stiff and uncomfortable. This isn't what we expect when using minimal pressure, so we appreciate your review and feedback. We'd love to make a report to our team, and ensure your suggestion is heard. Please call us at 800-566-7252.

We're sorry to hear that you feel this way, as a lot of thought goes into creating features that we think you'll like. However, we certainly understand that preferences can vary, and your feedback will be passed along. Please give us a call at (800) 566-7252 so that we can learn more.

We understand that the preferences of our consumers can vary, and we do our best to offer a variety of toothbrushes in the hopes you will find a product that you will love, Austin. All of our products go through extensive testing to ensure their safety and performance, and we are disappointed to hear that you experienced discomfort with your use of our Oral-B Pro-Health Advanced Manual Toothbrush. We are sure that this goes without saying, but we do recommend discontinuing the use of the product. While this brush did not work for your preferences, we would like to recommend giving our Oral-B Brilliance Whitening Toothbrush a try, as it comes with extra-soft bristles. We would love a chance to learn more about your experience so we are better able to assist you, as well as gather some additional information for our Quality and Safety Teams, and encourage you to give our team a call at (800) 566-7252.

We are very sorry about your experience with the Oral-B ProHealth Advanced Manual Toothbrush. We understand how upsetting something like this can be. Please know, safety is our top priority, all our products are thoroughly evaluated to be safe when used as directed and this is not what we would expect. Please contact us at 1-800-566-7252 so we can learn more.

Thank you for taking the time to share your feedback, Dave. We’re sorry that our Oral-B Pro-Health Advanced Toothbrushes were harder to hold. We want to assure you that we have not made any recent changes to the brushes, so this is not something we'd expect. We inspect the quality of our toothbrushes throughout the manufacturing process to ensure they will provide an enhanced brushing experience. We’ll share your comment with our Quality Team. We want to learn more so we can assist you better. Please call us at (800) 566-7252.