We're so sorry to hear about this experience with our Pro Health Advanced Toothbrushes, Deborah. Your comfort and oral health are our top priorities, and we do lots of testing to ensure that our products are safe to use as directed and meet our high expectations. We don't want you to experience any more gum discomfort, so we recommend discontinuing use of these brushes. We'd like to gather some information for our Quality and Safety Teams and do our best to make this experience up to you. Please give us a call at (800) 566-7252.

Thank you for bringing this to our attention. Be assured that all of our toothbrushes are safe when used as directed. We always suggest using a gentle strokes. Let the brush do the work. Be assured your feedback about the bristles has been shared with our team, but we ask you give us a call if you have a negative brushing experience. We can be reached at 800-566-7252.

We're disappointed to hear you aren't enjoying this brush. Our team would like to help find the best fit for you, so we ask that you please give us a call at (800) 566-7252.

We're sorry to hear this. With the extensive quality tests our brushes undergo, this is a surprise to hear. So we can learn more, and gather some product information, could you please give us a call at (800) 566-7252?

Thanks for your review and feedback, Jess. If you're looking for a larger toothbrush, you may find more success with our iO Series. We'd be happy to tell you more about these brushes and pass your feedback along to our team. Just give us a call at 800-566-7252 whenever you have a moment to spare.