I like this washer so far. The pros are that it is quiet, has a good balancing system, and you can wash a lot in one load. The cons are I dislike the normal setting, just not enough water to properly wash the clothes. So I have learned to use the Heavy Duty or the Deepwash. I have only had it a few months so can't comment on durability.

[This review was collected as part of a promotion.] My husband and I purchased this about a month ago and we love it. It is quiet and plays a tune when a load is done. We like the detergent and fabric softener location at the top/back of our LG washer.

I have never hated an appliance before, but here we are. This machine is maddening. Even when you manage to get a usable amount of water into it (you'll have to learn some work-arounds) the agitator still doesn't pull the clothes from the back toward the agitator and down to the floor. Instead however the clothes are loaded, is the same way they'll come out. In other words, there is no cycling of the clothes from top to bottom. So whatever is next to the agitator gets all the action, whatever is against the drum just gets sloshed back and forth a little. Even on the deep wash cycle, I've seen clothes against the drum that don't get fully wet. This is the most over-engineered piece of junk I've ever had the misfortune to purchase.

I'm really sorry I listened to CR and bought this washer. Day 1 I tested the spin cycle (empty) and it vibrated so badly that it shook the house. 3 weeks later they replaced the tub and it still shakes, but not quite as bad. The repair guy said that is normal for LG & even he didn't like the brand!! I'm afraid to use it, but I'm stuck with it.

[This review was collected as part of a promotion.] I bought this washing machine a couple of months ago and am absolutly delighted with it. The inside drum is actually deeper than the old 4. cubits were. I know this because I have to reach more to get all the clothes out. It cleans so much better than I expected, using less water. And the spin cycle almost dry's my clothes so it is saving me money on the dry time in the dryer.

This washer is horrible. It doesn’t fill enough water. If you hit the normal cycle, it only fills the bottom quarter of the drum and I tried as states in the book to add more water with the deep fill option but then it changes the mode and still no agitation. Your clothes are just floating around in the water. Theres no “turbo” agitation” it does these slow half turns. The clothes are where you left them. Oh and the time when you chose the normal cycle the top half of the clothes are still dry. Some times I have had to run through twice. It can’t handle a blanket. The “agitator” moves even slower. Scented beads don’t even dissolve in the normal wash since there is no water. Horrible.

Disappointed. Always have to deep fill to have water cover clothing (poor sensors evidently). Clothes not always clean, leaving lint or residue. Tub dirty on bottom after washing clothes which makes me wonder how clean clothes really are. I suggest: Don't buy this.

[This review was collected as part of a promotion.] I bought this washer to replace another brand also named with "two letters". That washer gave out in only two years, so I was skeptical about buying another HE washer. I liked my washer from before, that lasted 15 years and had simple controls. A knob for load type and size, water temp and a start button! It cleaned as it should, period! I should have taken them with me when I moved! As I said, I bought this LG to replace the new but broken one of two years! Aesthetically the washer is great! The glass top really shows it off, the soft close feature is really nice too! The knobs are simple enough to use, and once you figure out how you want it to work for you, it does a great job washing clothes. It has a "bell chime" at the end of the complete cycle to let you know the clothes are done. It's super quiet, unlike the can opener grinding sound the other HE washer made! I think the trick is, at least for me, is to use the "deep wash" cycle for a normal load, this allows for what I consider to be a normal amount of water dispensed to wash appropriately. If you need to use say the "bulk load" cycle, then I would set the water to "deep fill". To me this allows enough water to be dispensed in order to cover the clothes and wash them properly. Also place/stack the clothes loosely and evenly around the agitator as it will turn and "weigh" the clothes for proper balance. You will need to use the dispensers for bleach, softner or detergent before closing the lid, because the washer won't start until the lid is closed and once the lid is closed, it locks! I like to use white vinegar in my rinse cycle to rid clothes of any residue. I have to put that in the softner dispenser and hope it ejects when it's supposed to. I've only used the washer 5 times now. I've washed towels, jeans and sheets during those times and have been happy with the results. All in all I'm pleased with this product, only time will tell if I will stay pleased! Follow the instructions, as it does seem like a lot to do just to wash clothes, but I think it is necessary to get good results. At this time I would certainly recommend this product to others, and I do apologize for the lengthy review! ;)

[This review was collected as part of a promotion.] I bought this on 08/20/24 and can honestly say that compared to the whirlpool washer I had this washer is amazing. My clothes actually come out clean instead of half washed. Would recommend to anyone. My next purchase will be a dishwasher.

I’m very pleased with the efficiency and ease of use. Just what I was looking for.