Customer reviews for LG 4.1 cu. ft. Top Load Washer With Agitator forMember photos
A moldy paradise
We noticed the detergent dispenser was moldy so we moved and scrubbed it out. After running a clean cycle, it just keeps turning up more and more slimy gunk from underneath. We do clean it regularly, we don't use fabric softener, and we don't overuse detergent. It's two months out of warranty, and support was no help. Now I am stuck, trying to remove and clean the agitator myself.
Check before purchasing
[This review was collected as part of a promotion.] Please make sure when you buy washers to make sure they can handle your loads I only added midway to leave room and like the other comment specified after having it for almost 2 years after the one year warranty it stopped spinning on the “spin cycle” you are better off getting a front load with a better wattage, this washer is only made for smaller loads for a 2 person household
Hello. We appreciate you sharing your experience with your LG WT6105CW Washer. We always aim to provide appliances that deliver excellent performance and reliability for your laundry needs, so we want to help ensure your unit is working efficiently. When a top-load washer experiences issues spinning properly during the cycle, it is often related to an uneven load distribution or an engaged child lock setting. We recommend ensuring the clothing items are distributed evenly around the drum without tightly packing them, as an unbalanced load can automatically prevent the high-speed spin cycle to protect the machine. For a detailed walkthrough on how to resolve this specific behavior, please visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Start button doesn't work
At first, the Smart Start works fine, but after a while it stops working and won't let you start the washer. You can still use the app to start it, but if you haven't already connected it to the app, you're stuck. I even paid someone $250 to come out and fix it, and a few weeks later the exact same thing happened. Total waste of money.
Hi, there. Thank you for sharing your feedback regarding your LG Washer (WT6105CW) model. We understand the importance of having your laundry routine run smoothly. We are committed to ensuring you have a seamless experience with our technology and are ready to help you resolve this so you can get back to using your washer with ease. To resolve the unresponsive start button and connectivity issues, please follow these steps: - Unplug the washer or trip the circuit breaker for at least one minute to reset the internal control board. <br />- Ensure the Control Lock feature is off; if on, a light or icon will show on the display. Press and hold the Control Lock button (usually marked with a lock icon) for 3 seconds to disable it. <br />- If the machine is unresponsive, check that your unit has the latest software through the ThinQ app to fix potential communication issues with the control panel. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-unresponsive-washer-buttons--20152367429605?. If you continue to experience these challenges, please reach out to us at lgdigitalcare@lg.sprinklrsupport.com so we can investigate further repair options with you. ^Juvy
Verified Purchase
Washer
The water levels are not great need to use extra water
Thank you sincerely for sharing your feedback on your WT6105CW washer and for taking the time to leave a 4-star review — we truly appreciate it! We carefully read your comments and are really glad to hear that you’re overall enjoying your machine. Knowing that it’s performing well in your home is incredibly rewarding for us, and we’re grateful for your trust and support. We also truly appreciate your honest feedback regarding the water levels. Insights like yours are extremely valuable, as they help us better understand real everyday usage and continue improving both performance and user experience. We’ll continue striving with care and dedication to ensure our products deliver even greater satisfaction and reliability in your daily routine. Thank you again for choosing LG — we genuinely appreciate you being part of the LG family and for sharing your experience with us. If you ever need assistance, our LG CareQ Team is always happy to help at 1-888-542-2623 or via live chat or email: https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Seems to be a good quality washer, time will tell.
Look for something else
This is the absolute WORST washing machine I have ever owned. About all it does is get the stink out of clothes (and that is probably because I use a vinegar rinse to cut any remaining detergent residue left after it rinses). If an item goes in with dirt on it, it will come out with a stain -even if pretreated. It is suppose to have a "smart" water level detection but I have found if I use anything but the deep fill, this machine does not put in enough water to get the whole load wet. I have had this machine for less than 1 yr and I am looking for a replacement (front loader next time). I am more than willing to take the hit for what I paid for this LG machine. So disappointed.
Hello, Iris. Thank you for sharing your experience with your LG Washer. The details you’ve provided about cleaning performance, water levels, and the need to rely on Deep Fill give a clear picture of what you’re encountering. For reference, you can review information on wash performance, load size, and water‑level behavior on the links below: https://www.lg.com/us/support/help-library/lg-top-load-washer-cleaning-and-maintenance-guide--20152385368911TWW & https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643 To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this wash‑performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Worst Washer I've Owned
If you love sorting laundry, doing multiple small loads, and replacing your knits frequently, then perhaps this washer is for you. The glass lid is key - you can see the problems. The tub spins at the start of the cycle, making clothes bunch at the edge of the tub. This means that the Normal water level doesn't rise high enough to even wet all the clothes in a small to medium load. The fabric wicks water, so if you're not watching, you'll think at the end of the cycle that all the garments were actually washed in soapy water, but no. Same with a load of 4 towels. The agitator action in Normal mode pulls hard on knit sleeves and hems, stretching the garments. Knits need to be washed on Delicate but with Deep Fill water to wet everything, which means extra time. In the Deep Wash cycle, water covers a load of 4 towels because the entire tub fills with water, about twice what's needed. Clothes in any cycle come out wet, which increases dry time.
Hi. Thank you for sharing your experience with your LG Washer. Your detailed description of how the tub spins at the start of the cycle, how clothing bunches along the edges, and how the water level doesn’t always rise enough to fully wet the load gives a very clear picture of what you’ve been seeing with the LG unit. Your notes about knit garments stretching, the need to use Deep Fill for proper saturation, and the longer dry times also help highlight how the cycles have been performing for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your wash‑performance‑ and water‑level‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-front-load-washing-machine-cloth-damage-fabric-has-been-damaged--20154629489972 & https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643 ^James
Horrible service delivery
I am sure the product is great! However, I have not been able to use it since it was not connected at the time of delivery due to the "very young" men that were sent to deliver it had no idea what they were doing! So I still have my old washer that was supposed to be taken with them and I have the new washer that is not hooked up! I have not heard back from anybody about them finishing the job. I had to call and talk to someone yesterdayand the lady I spoke with barely spoke english and said they would be contacting me to get the reaming job scheduled and finished! I am so upset!!!!!
Hi, Melchorn. Thank you for sharing your experience with the LG Washer (WT6105CW) model. We understand how important it is to have your new washer set up and running smoothly, and we appreciate your patience during this process. We strive to provide exceptional services and ensure a smooth experience. <br /><br />To expedite the resolution, we recommend contacting Sam's Club customer service at 888-746-7726 for an update on the installation service. They should be able to provide you with more details and schedule the completion of the setup.<br /><br />In the meantime, please feel free to send us a private message on social media @LGUSSupport, and we can assist you in following up on this matter. Your satisfaction is important to us, and we want to ensure everything is taken care of. Thank you for your understanding. ^Juvy
If you order this be ready to put up with 3rd party delivery non-sense. the date of delivery is not the date of delivery. they text the day before and ask you to confirm the date by scheduling it on a calendar that is grayed out for the day and day after it was supposedly supposed to deliver. Then when you call Sam's customer service they can't do anything until after the delivery date misses. If you accept a later date just to get it scheduled then it is no longer late because it is the date that you chose. This is a very deceptive practice.
Hi, Russel. Thank you for reaching out to us about your experience with the delivery of your LG Washer (WT6105CW) model.<br /><br />We understand the importance of receiving your new appliance on time and having a smooth, reliable delivery experience. While delivery logistics are handled directly by the retailer and their partnered carriers, we want to make sure you’re fully supported with your LG product once it arrives. Please ensure your laundry space is prepped by verifying that your water supply lines, drain hose, and a properly grounded 120V outlet are accessible. You can find detailed installation requirements and guidance on our support page here: https://www.lg.com/us/support/product/lg-WT6105CW.ABWETUS. If you’d like us to look into anything further regarding your unit or need additional assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Bad appliance
As you can see in the pictures, that is how the laundry comes out of the washer ever since I got it. At first I thought it was the detergent I was using. I tried several brands of liquid detergent and all with the same result. Stained cloths straight of of the washer. I have to hand wash my underware both inside & out. I want the washer replaced as soon as possible. (The dryer has been great).
We’re truly sorry to hear about your experience with the LG WT6105CW. We understand how frustrating it must be to have laundry come out stained, especially after trying multiple detergents. That’s certainly not the performance we want for you. Before reaching out to customer service, you might try these quick troubleshooting steps: Check detergent type and amount – Use only high-efficiency (HE) detergent and follow the recommended measurement. Run a cleaning cycle – Many stains can be caused by buildup inside the drum or detergent drawer. Sort laundry properly – Avoid overloading and separate heavily soiled items from delicate fabrics. Check water temperature – Some stains may require warmer water for better cleaning. If the issue persists, please contact LG Canada Support so we can review your case in detail. When you reach out, provide this reference number: CNN260225254583. You can reach us at 1-888-542-2623 (Monday–Sunday, 8 a.m. to 9 p.m. ET) or via: • Contact Us: https://www.lg.com/ca_en/support/contact-us/ We appreciate you bringing this to our attention and are glad the dryer has been performing well. We’re here to help.